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Silverstone

    1st Line Technical Support Analyst - Silverstone, Northamptonshire, United Kingdom - The ONE Group Ltd

    The ONE Group Ltd
    The ONE Group Ltd Silverstone, Northamptonshire, United Kingdom

    1 week ago

    The ONE Group Ltd background
    Accounting / Finance
    Description

    IT Support Technician – Networks Unique opportunity for an IT support technician to join an historic motorsport and events business based at the racetrack in Silverstone.

    No experience required and this could be a first role out of education, alternatively it could suit an existing L1 support specialist looking to kick on and further specialise in Infrastructure/Networking technologies.

    The business provides great training and this role offers the chance to gain exposure to networking technologies such as – Wi Fi, DNS, Vlans, Firewalls, Routing and Switching and to progress into a Network Engineer role long term.

    Role/Responsibilities
    1st line IT support to users ensuring timely resolution in line with SLA
    Configuration/provisioning of Networking equipment
    Setting up of Wi Fi Networks
    Provide excellent customer service
    Inbound service request diagnosis and resolution
    Desktop issues affecting users, workstations, applications and file storage
    Set up new PCs & laptops
    Fix hardware faults and install upgrades to hardware

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