Jobs
>
London

    Customer Operations Manager - London, United Kingdom - Kody

    Kody
    Kody London, United Kingdom

    20 hours ago

    Default job background
    Full time
    Description

    Company Description

    Kody is an exciting and fast-growing Fintech, revolutionising the landscape of brick-and-mortar businesses by offering seamless payment solutions. Specialising in the hospitality industry, Kody is committed to expanding its technology to various sectors in the future.

    Working in close collaboration with our clientele from inception. Backed by significant investments from renowned tech entities and major hospitality chains, Kody's visionary leadership seeks individuals with ambition and initiative to embark on this extraordinary journey. As we scale our business and introduce new products to the market, we invite passionate individuals to join our team.

    Job Description

    As a pivotal member of our team, you will play a crucial role in Kody's growth by delivering exceptional onboarding experiences to our esteemed clientele. Your primary responsibility will be to ensure seamless integration and utilisation of our payment solutions by our customers, fostering quick and effective engagement.

    We seek individuals who thrive in client-facing roles, demonstrate adaptability and resourcefulness, and possess a strong interest and/or background in the hospitality and payment industries. Given the nature of the role, regular travel will be required, with all expenses covered by the company. However, when not engaging with customers in person, this role will transition to a fully remote position, with occasional team gatherings.

    Key Responsibilities

    Facilitate remote onboarding sessions via video/voice calls, guiding customers through the onboarding process.

    Conduct product tours and provide training sessions to customers, ensuring proficient usage of our solutions.

    Offer timely support to customers, addressing technical issues and accommodating last-minute requests to expedite their go-live process.

    Act as a liaison between customers and our Product and Tech teams, conveying customer feedback and advocating for new features.

    Collaborate closely with Product and Tech teams to resolve bugs and enhance product functionality.

    Provide technical support to merchants, including after-hours and occasional weekend assistance.

    Desired Qualifications

    Minimum of 2 years of experience in customer onboarding or account management roles.

    Demonstrated resourcefulness and problem-solving skills in fast-paced environments.

    Ability to work autonomously while knowing when to escalate issues or seek assistance.

    Proficiency in multitasking and prioritising tasks based on business requirements.

    Excellent commercial acumen and communication skills.

    Strong team player with a knack for fostering internal and external relationships.

    Willingness to travel as needed

    Tech-savvy with a driver's licence and access to personal transportation (desirable).

    Benefits

    Competitive base salary + OTE

    Remote-first and flexible working.

    Annual £1,000 learning and development allowance on training related to your role

    £200 to spend on furniture to make your workplace comfy. Your laptop will of course be covered by Kody separately

    Every year you'll get 25 days of holiday leave plus an extra day of leave for life events like your birthday or getting married

    Enhanced parental leave once you reach a certain length of service

  • COREcruitment International

    Operations Manager

    3 days ago

    COREcruitment International London, United Kingdom Full time

    Job Title: Operations Manager – Luxury Hotel - London · Salary: Up to £60,000 + Bonus · Location: London · I am on the lookout for an Operations Manager to join this luxury hotel in London. My client is looking for a confident individual to join their team at this fantastic hotel ...

  • Alchemy Global Talent Solutions

    Operations Manager

    44 minutes ago

    Alchemy Global Talent Solutions London, United Kingdom

    Alchemy Global Talent Solutions is supporting a leading hospitality provider in their search for a Operations Manager. · The Operations Manager will have a hands-on role and will be responsible for the overseeing day to day operations, staff management and development, ensuring g ...

  • COREcruitment International

    Operations Manager

    3 days ago

    COREcruitment International London, United Kingdom Full time

    Excellent opportunity for a passionate and dedicated Operations Manager / Deputy General Manager or Food and Beverage Director with a strong background in F&B to join the Senior Team of this 4* Hotel in London. · Working alongside the General Manager you will specifically be resp ...

  • K & D Recruitment

    Operations Manager

    52 minutes ago

    K & D Recruitment London, United Kingdom

    K&D are delighted to be recruiting for an Operations Manager for a fast growing business. The company are based in North West London but you will work from home covering the M25 and surrounding territories including Essex, Hertfordshire and Bedfordshire. · - Have you experience a ...

  • Concept Resourcing

    Operations Manager

    45 minutes ago

    Concept Resourcing London, United Kingdom

    **Fire & Security Operations Manager - Central London - £45,000 - £60,000 + Bonuses and Benefits** · **We have a real exciting opportunity available for an Electronic Security and Life Safety professional. Working for a longstanding, reputable organisation based in the London reg ...

  • Henley Executive Ltd

    Operations Manager

    3 days ago

    Henley Executive Ltd London, United Kingdom

    Operations Manager · Central London · £50,000 · We have an opportunity for an Operations Manager to join anestablished Managed Print and Technology Services business in central London and head up their Operations team. · As Operations Manager you will take responsibility for the ...

  • SIG plc

    Operations Manager

    21 hours ago

    SIG plc London, United Kingdom

    Penlaw is a leading supplier of specialist building materials to trade customers with strong positions in its core markets as a specialist distributor of insulation and interiors products and exteriors products. · We are currently looking to recruit an **Operations Manager**at ou ...

  • Recruit UK

    Operations Manager

    3 days ago

    Recruit UK London, United Kingdom

    Who? · *This role is for a hub/expansion manager - handling all operations of a last-mile hub/warehouse* · D2E Recruitment has partnered with another company in the on-demand delivery industry, an industry that is booming with excitement and growth - attracting some of the larges ...

  • Konnect Personnel Ltd

    Operations Manager

    51 minutes ago

    Konnect Personnel Ltd London, United Kingdom

    Our client, a UK subsidiary of a reputable South Korean bank is looking to hire an Operations Manager. · **P OSITION**:Operations Manager - Settlement, IT, Resilience and General Affairs · **J OBO VERVIEW** · Manager in settlement, IT, Resilience and General Affairs ensures the B ...

  • Ward Williams HR

    Operations Manager

    3 days ago

    Ward Williams HR London, United Kingdom

    Our Client is a market leading consultancy working with companies to develop their most talented leaders to enhance their leadership and business performance. They design and run bespoke mentoring programmes to develop the most talented and high potentialpeople at senior levels o ...

  • SRS Recruitment Solutions

    Operations Manager

    3 days ago

    SRS Recruitment Solutions London, United Kingdom

    SRS are working in partnership with a leading supplier of specialist building products and materials to trade customers, boasting strong market positioning within core markets in both interior and exterior products. · **The Role** · - The Operations Manager is tasked with deliver ...

  • Twentyfour Recruitment Group

    Operations Manager

    3 days ago

    Twentyfour Recruitment Group London, United Kingdom Part time

    A new and exciting part-time Operations Manager has come up working for a leading, well established and renowned Charity based in North London in near vicinity to the Barnet area. · This will be a part-time position and you will be expected to work approximately 20 hours a week f ...

  • Signature Recruitment

    Operations Manager

    2 days ago

    Signature Recruitment London, United Kingdom

    Are you a business minded team player, who has operations management experience? Do you enjoy using your Excel skills to generate data relating to key business processes? · Signature Recruitment is now searching for Operations Manager to join our client, a fast-growing consultanc ...

  • ClearCourse

    Operations Manager

    21 hours ago

    ClearCourse London, United Kingdom

    Company description: · Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business. · Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, s ...

  • Veblen International

    Operations Manager

    21 hours ago

    Veblen International London, United Kingdom

    This is quite a company to be part of. The role of the Operations Manager is varied fast-paced and front and centre of the customer experience. It covers every conceivable aspect of business, from order flows to local regulations, and delivery. This roleis for someone with has wo ...

  • Lipton Media

    Operations Manager

    21 hours ago

    Lipton Media London, United Kingdom

    **Operations Manager** · **£30,000 -£37,000 + Bonus** · **Hybrid Working** · Global market leading b2b media events business seeks an experienced Operations Manager to work across a number of flagship international events, mostly conferences, exhibitions and awards. · The Operati ...

  • Inventum Group

    Operations Manager

    2 days ago

    Inventum Group London, United Kingdom

    Our client a leading professional services organisation would like to recruit a talented operations manager to lead the delivery of their operational objectives which will include; · Workforce planning, risk and quality, technology implementations, talent development, process and ...

  • Strong Recruitment

    Operations Manager

    3 days ago

    Strong Recruitment London, United Kingdom Full time

    ETOA (the European Tourism Association) is recruiting an interesting role in their Policy & Operations Department which would suit someone from a tour operations or DMO or OTA background. You will look at operational issues that affect tour operators and OTA's and work on communi ...

  • Ruby GmbH

    Operations Manager

    2 days ago

    Ruby GmbH London, United Kingdom Employee

    At Ruby your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby we keep breaking new ground. · Bei uns wird dir garantiert nicht langweilig, denn du: · Übernimmst die Leitung des operativen Tagesgeschäfts · Führst ...

  • COREcruitment International

    Event Operations Manager

    3 days ago

    COREcruitment International London, United Kingdom Full time

    Job Title: Event Operations Manager · Salary: Up to £36,000 + Overtime · Location: London · Our client is a unique event catering company who are looking for an Events Operation Manager to join their friendly team. The Events Operations Manager will be responsible for the operati ...