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    Support Manager - London, United Kingdom - Digitsonly

    Digitsonly
    Digitsonly London, United Kingdom

    2 weeks ago

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    Description
    You click on "Publish," and the first load of new work provided by you goes live. A feeling of excitement and anticipation sets in.

    You happily close your laptop because the first month in your new gig that Digitsonly helped you land was super excitingSo, what is Digitsonly? We are a partner that helps our portfolio of ecom brands with recruiting.

    By applying, you aren't applying for a single job, but to multiple brands that perfectly fit your expertise.


    That means:
    Incredibly high chances of landing a new, high paying job.
    You can finally apply your solid expertise along with your new team's know-how to the top ecom brands.
    Well, read on now - because we're looking for exactly you to apply:ResponsibilitiesManage and lead the ecommerce customer support team, ensuring timely and effective resolution of customer queries, issues, and returnsUtilize tools such as Gorgias and similar platforms to streamline customer support processes and enhance overall efficiencyImplement best practices for handling returns, exchanges, and refunds in alignment with company policiesCollaborate with cross-functional teams to improve the overall customer experience and contribute to the growth of the ecommerce businessAnalyze customer feedback and support data to identify areas for improvement and implement proactive measures to enhance customer satisfactionStay updated on industry trends and emerging technologies in ecommerce customer supportRequirementsProven experience in ecommerce customer support management, with a focus on handling returns and related processesFamiliarity with tools like Gorgias and similar platforms for managing customer interactions and support ticketsExcellent communication skills, both written and verbal, with a customer-centric approachStrong organizational and problem-solving abilities to address customer issues efficientlyAbility to work independently and collaboratively in a remote work environmentDetail-oriented with a commitment to delivering high-quality customer support


    Preferred Qualifications:
    Previous experience in a similar role within the ecommerce industryFamiliarity with popular ecommerce platforms and marketplacesUnderstanding of key performance indicators (KPIs) related to customer support in the ecommerce sectorBenefits
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