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Bolton

    Team Administrator - Bolton, United Kingdom - Greater Manchester Mental Health

    Greater Manchester Mental Health
    Greater Manchester Mental Health Bolton, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    Job overview

    The OACMHT and MATS administration support officer will provide a comprehensive administration service, to the OPCMHT and MATS staff and ensure an effective communication network with health and social care professionals, service users and their carers.

    In addition, the post holder will provide effective data quality support for the team to ensure the input, collation and extraction of information that may be necessary to evidence achievement of performance indicators / targets.

    To respect the individuality, values, culture and religious diversity of service users and colleagues and contribute to the provision of a service sensitive to these needs.

    Main duties of the job

  • To undertake typing/administrative duties for your multi-disciplinary team. Including minute taking as required, clinical letters, reports, CPA, discharge correspondence, production of residential contracts etc, and clinical inputting into both Paris and Liquid Logic.
  • To be the first point of contact for telephone and written and face to face enquiries on behalf of your multi-disciplinary team using judgement to establish validity and priority of the contact; ensuring confidentiality at all times.
  • Ability to prioritise workload, facilitate and manage, including minuting, and dissemination of minutes for any meetings requested relevant to your role or during time of cover for colleague's absence.
  • To adhere to the code of conduct for administration staff.
  • Provide cover for colleagues during times of sickness and annual leave across Bolton sites to include reception / clinic duties.
  • To work together with multi-disciplinary teams and other admin team members to provide a flexible response to the change and demands of the service.
  • Maintain the highest standard of confidentiality with regards to information concerning service users / staff at all times.
  • Deal with telephone enquiries, liaising with a broad spectrum of health and social care professionals, service users and carers, ensuring that the messages are correctly recorded and received by the relevant personnel observing the need for strict patient confidentiality at all times as outlined in Trust policy.
  • Reception cover

    • Working for our organisation

    Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

    We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

    Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

    Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

    Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

    Detailed job description and main responsibilities

    Pease see attached detailed job description and person specification

    Staff benefits

  • Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme

    • Person specification

    Education / Qualifications

    Essential criteria

  • •Ability to use Microsoft packages to a high standard.
  • •Knowledge of word application essential.
  • •GCSE Maths and English or equivalent.

    • Desirable criteria

  • •IT related qualification.
  • •RSA . NVQ qualification.

    • Experience

    Essential criteria

  • •Ability to liaise with multidisciplinary team and differing levels of personnel.
  • •Needs to be able to decide importance of tasks and how to tackle them.
  • •Must be able to work with colleagues, sharing workload, particularly in times of colleague absence.
  • •Working within a confidential environment.

    • Desirable criteria

  • •Use of office equipment
  • •Contact with service users.
  • •A patient administrative background.
  • •Knowledge of Performance and Data Quality.
  • •Experience of using Trust/Social Care systems Paris and Liquid Logic.

    • Knowledge

    Essential criteria

  • •Must be able to demonstrate clear understanding of confidentiality relating to the workplace.
  • •Clear understanding of The Data Protection Act.
  • •Training and developing according to the needs of service and self.
  • •Use of office equipment.
  • •Adherence to policies etc set out by the trust and service.
  • •Able to demonstrate a clear understanding and willingness to develop in line with Trust policy.

    • Desirable criteria

  • •Use of Electronic Patient Record systems.
  • •Adaptable to new systems/ processes.

    • Skills and Abilities

    Essential criteria

  • •Effective time management skills
  • •The ability to prioritise and plan conflicting and complex work demands
  • •The ability to navigate IT systems, including Excel, Word and Powerpoint
  • •A mature disposition
  • •Ability to be numerate and provide statistical data accurately.

    • Desirable criteria

  • •Patient administration background
  • •Knowledge of the EPR system
  • •Minute taking
  • •Audio Typing
  • •Knowledge of working within the NHS
  • •Flexibility
  • •Touch typist
  • •Problem solving

    • Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

    The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

    We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we'd love to hear from you.

    Sponsorship will be offered for eligible roles that meet the salary requirements. Please review guidance from the UK Government . Please note, most health and care jobs must have a salary of at least £23,300, and other eligible jobs may require have a salary of £38,700 or higher, depending on your individual circumstances.

    Do you have experience outside the NHS?

    We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

    We will consider relevant experience outside the NHS to calculate your salary on appointment.

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