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    Contact Centre Team Lead - Bristol, United Kingdom - The Recruitment Co.

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    Full time Customer Service / Support
    Description

    Job Title: Contact Centre Team Lead
    Salary: £30,000 - £40,000 (Typically around £35,000)
    Location: Bristol, United Kingdom
    Hours: Monday - Friday, 35 hours per week, 5:00 PM - 1:00 AM (UK time)

    Job Responsibilities:

    • Lead a team of highly motivated customer service professionals, focusing on developing and empowering them to deliver world-class customer service.
    • Support multiple regions and represent the Centre of Excellence.
    • Play an integral role in enhancing customer service offering across all communication channels.
    • Manage team's contribution towards operational and service delivery goals, ensuring excellent customer service and compliance with regulatory requirements.
    • Actively manage, coach, and provide development plans for team members, resolving performance issues promptly.
    • Assist in handling escalations and identifying trends for improvement.
    • No weekend work required.

    Experience:

    • Strong leadership experience in managing a multi-skilled high-volume Customer Service Team.
    • Understanding of Operations/Contact Centre environment.
    • Efficient in prioritising workloads with attention to detail.
    • Ability to identify trends and drive change, with excellent verbal and written communication skills.

    Rewards:

    • Flexible work arrangements.
    • Health and wellbeing rewards tailored to support you and your family.
    • Company share purchase scheme.
    • Recognition awards and team events.
    • Welcoming and close-knit community with opportunities for growth.

    Contact:

    • 1-stage interview via MS Teams.

    Additional Information:

    • Hybrid model: 2 days onsite per week.
    • Team size: Approximately 15 people.

    The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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