Account Executive - London, United Kingdom - Grosvenor

Description

About Realty Insurances

Realty is an independent risk advisor and insurance broker.

We deliver exceptional client advocacy and service, working collaboratively and transparently with our clients to help them fulfil their risk transfer strategies and facilitate their transactions – enabling them to concentrate on their core business activities.

Based in Mayfair, London, our people combine technical excellence with a commitment to act in the best interest of our clients in pursuit of the best possible outcomes.

Realty is part of Grosvenor, an international organisation whose activities span urban property, food and agtech, rural estate management and support for philanthropic initiatives, and share in its common values of integrity, respect, and trust.

The hallmark of our people's activities is to always do the right thing by our clients.

Realty operates within an independent shareholder structure and is regulated by the Financial Conduct Authority (FCA).

Purpose of the Role

The Account Executive specialising in the development of real estate schemes has a key role to play in maintaining service excellence in the placement and servicing of Construction insurance. The role actively works in client relationship management, service and retention through broking, claims management, negotiation, underwriting, risk engineer and loss adjuster relationship management.

The role holder is expected to contribute to growth through business development activity, thought leadership and product development and participate in change projects relating to the enhancement and improvement of the construction side of the business, always in line with Realty and Grosvenor's values, brand, and reputation.

Key Responsibilities

Client Service

Within a client service team structure, lead or support service delivery as required. Undertake client facing functions ensuring that the clients receive excellent insurance advice and service, and have an appropriate Construction insurance programme that reflects the risk profile. Complete administration and quality control responsibilities in accordance with compliance and operating policies and procedures. Fulfil consultancy mandates in which a client will pay the company a fee for advice rather than insurance broking. Maintain relationships with loss adjusters, deliver/oversee claims service and manage large claims to secure best outcomes for clients. Maintain effective relationships with the underwriting community and negotiating terms with underwriters.

Business Development

Develop further business from existing clients by identifying cross selling opportunities and requesting referrals and introductions. Participate in the response to new business enquiries and opportunities referred to Realty, including taking part in broker tenders. Generate new business opportunities and sales by proactively creating, developing and managing a portfolio of prospects, and maintain pipeline and sales data in the CRM platform. Develop and leverage your own network of contacts with real estate professionals and suppliers and attend real estate industry networking events to promote awareness of Realty. Contribute to the ongoing development of the client value proposition, new product and service development and thought leadership. Participate in marketing initiatives, organising content and materials and procuring and managing events. Maintain a comprehensive knowledge of competitor and industry activity and feedback market intelligence.

Leadership

Demonstrate professional maturity Collaborate with colleagues in servicing the company's client portfolio and assisting with technical insurance questions and issues Adhere to compliance procedures and maintain quality control to ensure that customers receive great outcomes, are treated fairly at all times and remain with Realty for the long term Maintain learning and development appropriate to the role and achieve the annually required hours of CPD Participate in special projects to deliver corporate objectives and change relating to the improvement of the business

Key Competencies

Experience

Able to demonstrate significant experience in the insurance industry, particularly in relation to handling Construction/CAR insurance and associated placements Experience with commercial and residential builds for property developers and investors, building contractors, project managers, architects. Mainly single project OCIPs (Owner Controlled Insurance Programmes) Experience of placing OCIPs, latent defects and associated covers for property developers Day to day management of policies including but not limited to CAR, Casualty/Liability and Inherent Defects/Residential Warranties Knowledge and experience of placing covers specific to this sector and knowledge of the principal underwriting markets Knowledge of Professional Indemnity (PI), Directors & Officers (D&O), Cyber, Crime, Surety Bonds and Legal Indemnities (Rights of Light, Judicial Review, etc.) and experience of liaising with specialist brokers for such insurances is an advantage Experience with slips, endorsements, MRC's etc, gathering information for preparation of market submissions. Assessing quotes and following negotiations with insurers. Attendance at insurer risk management surveys Experience of claims handling/management and liaison with loss adjusters An understanding of the construction process including contractual insurance requirements Providing advice and input on building contract amendments from and insurance perspective Potential to host workshops with clients to explain insurance needs and terms Experience of working with and issuing documents/invoices from Acturis

Education

Strong 'A' levels (or equivalent) in at least two subjects Progression and demonstratable commitment to achieving CII qualifications; as a minimum requirement to have achieved the Certificate of Insurance and be enrolled in the Diploma programme Microsoft Office competency (Outlook, Word, Excel, PowerPoint)

Personal Characteristics and Skills

The ideal candidate will be personable, confident and highly credible when interacting with clients and insurers Well organised with a strong work ethic, good communication and interpersonal skills. Committed to providing quality service and a reliable team player. Accurate maintenance of databases of client information and ensuring information is recorded correctly A proactive approach and takes initiative in identifying opportunities and solving problems Sufficient technical knowledge and experience relevant to the role to 'pick up and run' with the full variety of client servicing requirements. A demonstrable interest in personal development and training with a commitment to continuously improve Reporting and presenting proposals to clients in a straightforward way.

We know flexibility is important and take a hybrid approach to working