- Help achieve our vision of being a leading provider of claims solutions, delivering a first class claims handling and management service.
- Work closely with the Delegated Authority Practice Claims Manager, Deputy Head of Claims, Head of the Delegated Authority Practice and Pillar Claims Heads to deliver corporate goals whilst promoting LSM's core values.
- Whilst technical claims handling resides within the respective claims pillars, the role will require provision of strong technical support and sound claims handling judgement to ensure outstanding customer service.
- Reports to the Delegated Authority Practice Claims Manager who in turn reports to the
- Deputy Head of Claims with matrix reporting line to the Head of the Delegated Authority
- Practice.
- Work closely with the DAP manager who has responsibility for oversight of the Delegated
- Authority Practice portfolio and TPA relationships.
- Responsibility for managing TPA and DAP relationships ensuring compliance with SLAs
- and standard of claims handling required.
- Responsibility for overseeing the effective triage for claims referred in to the LSM claims team
- Ensure the LSM claims reserving philosophy and claims standards are applied at all times.
- Support the sourcing, selection and onboarding of new TPA service arrangements when necessary.
- Work closely with all relevant stakeholders throughout the life cycle of the claim/business e.g. TPAs, Coverholders, policyholders, brokers, co-insurers, actuaries and underwriters.
- Support Monthly (or as required) relationship meetings / calls with TPA and DAP relationships.
- Support an annual delegated authority audit strategy and delivery, including utilisation of resource
- Measure compliance with best practice, service and communication through system reporting and internal file audits
- Collaboration with Claims Operations to improve operational efficiencies and outsourcing of non-technical tasks.
- Ensure compliance with approved Panel list including provision of direction to external
- lawyers and adjusters.
- Support collaboration with claim pillar heads to ensure resource is utilised effectively to meet all referral and other management of TPA/DAP objectives.
- Work with underwriters and business development managers in order to promote good working practices and relationships with clients.
- Provide first point of contact for any customer/TPA complaints relating to the team and ensuring these are handled efficiently in accordance with LSM Conduct Policy
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing Skills and Experience:
- ACII qualified or working towards
- Experience in the London Market in relevant classes
- Requires advanced knowledge of claims handling concepts, practices, procedures and
- techniques, including, but not limited to coverage issues, product lines, marketing, IT and product competition within the marketplace.
- Knowledge of law and insurance regulations in various jurisdictions.
- Ability to effectively interact with brokers and internal departments is essential.
- Strong verbal, written communication and organization skills.
- Strong negotiation, analytical and decision-making skills also required.
- Willingness to mix tasks and work in a changing environment to achieve the efficient operation of the claims team
- Ability to decide the complexity of claims on prescribed rules. About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity, and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions, and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
-
Claims Specialist
5 days ago
Aon London, United KingdomClaims Specialist - Healthcare · Aon is currently recruiting a Claims Specialist to join our Healthcare Claims Team within the Global Broking Centre based in Chelmsford. Are you a claims professional, ideally with knowledge of London Market claims processes and procedures? Are yo ...
-
Claims Specialist
2 weeks ago
Aon Corporation London, United KingdomPosting Description: · **Claims Advocate - Financial Lines**: · Are you an experienced Financial Lines Claims professional ideally with knowledge of London Market claims processes and procedures ? Are you excited to join a claims team that handles Financial Lines claims on behalf ...
-
Claims Specialist
1 week ago
Aon London, United KingdomClaims Specialist · - Financial Lines · Are you an experienced Claims professional with an interest in London Market claims processes and procedures ? Are you excited to join a claims team that handles Financial Lines claims on behalf of some of the world's most recognised organi ...
-
Claims Specialist
1 week ago
Avencia Consulting London, United Kingdom**The Role** · **Claims Specialist** · London based (hybrid working available) · £ Competitive + Bonus & Benefits · Are you looking for an opportunity to continue your career in accident and health claims insurance? · We have an excellent opportunity for a Claims Specialist posit ...
-
Claims Specialist
1 week ago
Avencia Consulting London, United Kingdom**The Role** · **Claims Specialist** · London based (hybrid working available) · £ Competitive + Bonus & Benefits · Are you looking for an opportunity to continue your career with UK commercial property, casualty or liability? · We have an excellent opportunity for a Claims Speci ...
-
Claims Specialist
5 days ago
Avencia Consulting London, United Kingdom**The Role** · **Claims Specialist** · London based (hybrdi working available) · £ Competitive + Bonus & Benefits · Are you looking for an opportunity to pursue your career in insurance within PI/ Professional Lines claims? · We have an excellent opportunity for a Claims Speciali ...
-
Claims Specialist
1 week ago
Aon Corporation London, United KingdomPosting Description: · **Claims Specialist · - Financial Lines**: · Are you an experienced Claims professional with an interest in London Market claims processes and procedures ? Are you excited to join a claims team that handles Financial Lines claims on behalf of some of the wo ...
-
Claims Specialist
2 weeks ago
Aon London, United KingdomClaims Advocate - Financial Lines · Are you an experienced Financial Lines Claims professional ideally with knowledge of London Market claims processes and procedures ? Are you excited to join a claims team that handles Financial Lines claims on behalf of some of the world's most ...
-
Claims Specialist
5 days ago
marshmallow London, United Kingdom**About Marshmallow**: · We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn't given this huge cohort of people a second's thought, and isn't set up to price them properly. · We saw an opportunity t ...
-
Claims Operations Specialist
2 weeks ago
mbf. London, United KingdomClaims Operations Specialist · London / Hybrid · Our client a leading insurance capital partner that supports and provides platforms for insurance MGA's is looking to grow their Claims team. Working on Financial Lines & Treaty business you will support on all claims operations ta ...
-
Employee Claims Specialist
1 day ago
K3 Capital Group Plc London, United Kingdom Full timeQuantuma, part of the K3 Capital Group is an independent advisory firm serving the needs of mid-market and corporate companies, as well as their stakeholders. Our experts advise clients on business transactions, resolving business disputes, mitigating risk and managing operationa ...
-
Royalty Claims Specialist
1 day ago
PRS for Music London, United KingdomOverview: · Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and ensure that they are rewarded for their creations. Over a century in the making, we are a global leader in the industry and always take centre stage. · **T ...
-
Technical Claims Specialist
1 week ago
SCOR London, United KingdomAs a member of SCOR's P&C Claims Team the Technical Claims Specialist will: · - Operate within SCOR's segmented model, adjusting claims within authority limits (including adjustment on ECF where SCOR is slip lead) as well as to pre-book (on non ECF), triage and refer large and co ...
-
Delegated Claims Specialist
1 week ago
Arthur London, United KingdomAn exciting opportunity to join an insurance company with both Lloyd's and Company market platforms within a growing Claims Delegated Authorities team. · This role comes with senior international exposure through close contact with the Deputy Global Head of Claims Operations and ...
-
Trainee Claims Specialist
2 weeks ago
Avencia Consulting London, United Kingdom**About us** · HDI Global Specialty SE is a wholly-owned subsidiary of HDI Global SE and is part of the Talanx Group. HDI Global Specialty SE offers specialty insurance solutions to industrial clients, and products through delegated authorities and other sectors. · **The role** · ...
-
Motor Claims Specialist
1 week ago
Ricci Recruitment Ltd London, United Kingdom**Job Types**: Full-time, Permanent · **Salary**: £40,000.00-£55,000.00 per year · Schedule: · - Monday to Friday · Ability to commute/relocate: · - London: reliably commute or plan to relocate before starting work (required) · **Experience**: · - Claims Processing: 2 years (pref ...
-
A&h Claims Specialist
14 hours ago
Harrison Holgate London, United KingdomWe are currently supporting a growing and independent Lloyds brokerage who are looking to appoint an experienced Broker Technician. · They are seeking an individual with experience in a broker support role, with exposure to a range of insurance policies. · You will be: · - Produc ...
-
Life Health Claims Specialist
1 week ago
Gen Re London, United Kingdom**Shape Your Future with Us** · General Re Corporation, a subsidiary of Berkshire Hathaway Inc., is a holding company for global reinsurance and related operations, with more than 2,000 employees worldwide. Its direct reinsurance companies conduct business as Gen Re. · Gen Re del ...
-
Senior Claims Specialist Property
2 weeks ago
Bell&Clements London, United Kingdom**Senior Claims Specialist Property (Senior Claims Adjuster) **(M/F/d)***: · **Location** · London, United Kingdom · **Introduction** · Bell & Clements is a specialist insurance company offering expertise in underwriting, broking and capacity management provisions for Excess and ...
-
First Party Claims Specialist
1 week ago
Everest Re Group, Ltd. London, United KingdomTitle: · First Party Claims Specialist · Company: · Everest Advisors (Uk), Ltd. · Job Category: · Claims · **Job Description**: · Everest Group, a NYSE listed S&P 500, is a leading global reinsurance and insurance provider, operating for nearly 50 years, now in over 15 countries. ...