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    Healthy Lifestyle Administrator - Gloucester, United Kingdom - ABL Health Ltd

    ABL Health Ltd
    ABL Health Ltd Gloucester, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    You will provide administrative support to GloucestershireService. You will work with the Head of Service and the rest of the team toensure the smooth running of the office and the administration of the programsto meet targets and deadlines. Responsible for a range of administration, youwill be based in our Gloucester office.

    Main duties of the job

    You will provide a range of administration dutiesfor the service, including patient and health professional letters, patientdatabase updates, appointment bookings, telephone queries, and liaising withhealth professionals and colleagues.

    About us

    ABL Health will soon belaunching a new Healthy Lives service in Gloucestershire, commissioned by GloucestershireCounty Council. This transformative service seeks to work collaboratively withcommunities to transform the lives of the local population. The service willsupport residents to help them lose weight, stop smoking, reduce alcoholconsumption, get more active and improve their wellbeing - all embedded insustainable behaviour change. Theservice will also deliver the 1001 days programme supporting families and youngchildren and the Healthy Workplace award scheme.

    Job description

    Job responsibilities

    Your key responsibilities will be:

    You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.

  • Ability and experience of working to own initiative in an administration role.
  • Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.
  • To work within a busy office as part of a team and to provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
  • Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database and paper.
  • Manage and promptly handle incoming healthcare referrals, adhering to company timescales.
  • Book appointments for clients and use appropriate calendar software.
  • Record client data accurately on the appropriate service database.
  • To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database.
  • Be able to encourage and assess the client`s readiness for specific behaviour change
  • Work with service leads to source new venues.
  • Weekly monitoring of workload and service targets.
  • General administration (record keeping, filing, etc.)

    • Skills and Competencies Required

    Be an experienced administrator used to working in a health and/or community setting.

    Experienced working with Microsoft Office and health related database systems.

    Positive and proactive working at pace with multiple tasks.

    Adept in communication ; positive and welcoming communication style with all patients, health professionals and colleagues

    Build strong relationships ; good team player happy to work as part of a team and work independently on own tasks.

    Quality driven ; you naturally seek high standards and actively seek to improve them.

    Value and remain open to new ideas and perspectives.

    Person Specification

    Experience

    Essential

  • Experience of working in a team environment
  • Experience with databases
  • Experience with software packages

    • Desirable

  • Experience in minute taking for meetings
  • Experience in a health care setting Community health provider, GP Practice, Hospital
  • Experience with software packages in health care settings

    • Job Specific Requirements

    Essential

  • Work flexibly and adapt to suit service need including some evenings and weekends where required

    • Qualifications

    Essential

  • GCSE/O Level in Maths and English or equivalent
  • NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

    • Desirable

  • RSA Typing ll or above
  • NVQ 3 level in a relevant subject

    • Skills and Knowledge

    Essential

  • Excellent interpersonal skills
  • Excellent communication skills including listening, verbal and written
  • Excellent telephone manner
  • Ability to work under high pressure and in a fast-paced environment
  • Excellent organizational and time management skills
  • Efficient problem-solving skills
  • Ability to interact with colleagues and other stakeholders politely and courteously
  • Excellent IT skills and proficiency in all areas of Microsoft Office and Outlook
  • Excellent customer care
  • Flexibility and adaptability to changing workloads
  • Monitor workload and ability to multi-task
  • Evidence of accuracy and paying attention to detail in tasks
  • Punctuality, reliability and honesty
  • Ability to use own initiative and confident to do so in the workplace

    • Desirable

  • Understanding and evidence of adhering to information governance and data protection policies
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