- Leadership & Strategy: Develop and lead the strategic direction for the customer journey, ensuring tailored experiences for our specialized clientele.
- Customer Success & Support:
- Formulate KPIs, including NDR, GDR, Churn, Expansion ARR, NPS, and ARR onboarded, ensuring alignment with organizational goals and customer satisfaction.
- Deliver and manager Premium Success Plans with specialised access to sophisticated expertise in risk, investment and data analysis.
- Implementation & Onboarding: Direct efficient onboarding and implementation processes, guaranteeing that the ARR onboarded aligns with strategic goals.
- Professional Services: Build and expand professional services, ensuring delivery in alignment with the distinctive needs and high standards of our clientele.
- Operational & Financial Management: Oversee department budgets and financials, ensuring optimal allocation and adherence to financial objectives.
- 10+ years of leadership experience in Enterprise Software, particularly in Enterprise B2B SaaS, with a noteworthy portion preferably in the financial services sector
- You have a Bachelor's degree in Business Administration, Finance, IT, or related field; an MBA or related postgraduate qualification is preferred
- Proven experience with clientele such as asset managers, owners, and advisers, with an emphasis on delivering customer success in similar domains
- Strategic and analytical mindset, with a deep understanding of financial and investment sectors
- Robust leadership skills, with a knack for inspiring and guiding teams towards achieving strategic objectives
- Adept in financial management and data-driven decision making
- You are fluent/native in English
- An opportunity to work in a fast growing fintech revolutionizing investment reporting
- Hybrid style of work/WFH allowed depending on role
- Competitive salary & stock options package
- Private medical insurance with Bupa for you and your family members
- Pension Plan with NEST
- Cycle to Work Scheme and gym allowance
- Office food & drinks, regular socials
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IT Services
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Focus Search and Selection London, United Kingdom**IT Services & Delivery Manager** · **What We're Looking For.** · Someone who has experience of working within a fledgling business and understands all aspects of overseeing the design and execution of all related aspects of the IT and company strategy. Knowledge and a backgroun ...
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Service Lead/ Service Owner
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Lorien London, United KingdomAs Portfolio Service Lead/ Service Owner you will have responsibility for being the Voice of Service in an Investment Strategy domain. You will need to engage with the relevant product/platform owner and other business stakeholders to achieve this by representingservice prioritie ...
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Customer Service Agent
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CPP Investments London, United KingdomCompany Description · **Faites votre marque au sein d'un organisme de placement dynamique d'envergure mondiale** · Lorsque vous entreprenez une carrière à Investissements RPC, vous vous joignez à l'un des investisseurs institutionnels les plus respectés et dont la croissance est ...
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Customer Service Advisor
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Bwin London, United Kingdom**About The Role**: · Somos Entain. Alimentado por nossa própria tecnologia e produtos de construção que ultrapassam fronteiras, Entain é o lar de uma família global de mais de 25 marcas conhecidas e mais de pessoas, mas todos jogamos no mesmo time. Quando vencemos, vencemos junt ...
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Asset Servicing Client Service Associate
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HSBC London, United Kingdom-Job description · Some careers have more impact than others. · If you're looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. · HSBC Global Banking and Markets is an emerging markets-led, fina ...
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Service Administrator
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Waltham Forest GP Federated Network London, United Kingdom**Job Summary** · The post holder will be expected to assist in the smooth running of the clinical services, whilst working closely with the service clinicians and other administrative team members. · - To provide support and comprehensive administration service for all service c ...
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Service Coordinator
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ISS Facility Services London, United Kingdom**Service Co-Ordinator** · **London** · Competitive salary with excellent benefits - please contact the recruitment team for this information although we don't advertise our salaries, you won't be disappointed · Are you a customer service superstar with a keen eye for detail? Are ...
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Service Administrator
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Homerton Healthcare NHS Foundation Trust London, United KingdomWe are looking for an enthusiastic, self-motivated and experienced Service Administrator to join our Talk Changes team which is an Improving Access to Psychological Therapies (IAPT) Service. · The Talk Changes service is a well-established department with a commitment to service ...
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Service Administrator
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Group 1 Automotive UK London, United Kingdom**Group**_1 _**Automotive** · **Service Administrator** · Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? · If the answer is yes to the above then we want to hear from you Our Audi D ...
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Service Designer
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Sanderson Recruitment Plc London, United Kingdom**Location**: London / remote · **Clearance**: SC clearable / BPSS · **Rate**: INSIDE IR35 · Duration: 6 months · We are looking for a Service Designer to join an agile team on the Digital Transformation of Screening programme. · The role will involve: · - Designing concept journ ...
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Service Designer
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Genomics England London, United KingdomCompany Description · Genomics England partners with the NHS to provide whole genome sequencing diagnostics. We also equip researchers to find the causes of disease and develop new treatments - with patients and participants at the heart of it all. · Our mission is to continue re ...
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Service Designer
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UK Export Finance London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £42,000 - £52,000**Job grade**: · - Senior Executive Officer**Contract type**: · - Permanent**Business area**: · - UKEF - Information Technology Division**Type of role**: · - Digital**Working pattern**: · - Flexible working, ...
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Service Advisor
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Head of Service
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Service Designer
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Customer Service
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Customer Service
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NatWest London, United KingdomOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. · This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom ...
VP Services - London, United Kingdom - Landytech
Description
Description
Landytech is on a mission to revolutionize the way that investment managers, asset owners and their advisors access asset information. Powered by Sesame, an industry-leading investment reporting platform, we are helping clients in over 15 countries make informed investment decisions and deliver insights faster. The company is growing rapidly and it's an exciting time to join, having secured $12M in Series B funding in January 2023. In just four years, it has gone from two co-founders to a team of 100+ staff, with offices in London and Paris. At Landytech, we see diversity as our strength with a team from over 15 countries and 14 languages spoken. Team & Role We are seeking a seasoned Vice President of Services to spearhead our customer-centric departments, including Customer Services, Customer Success, Customer Support, Implementation, and Professional Services. The VP Services will be instrumental in crafting and implementing strategies that enhance customer experience, promote customer retention, and drive sustainable growth. What We Are Looking For#J-18808-Ljbffr