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    1st Line IT Support - United Kingdom - Inrange Golf

    Inrange Golf
    Inrange Golf United Kingdom

    1 week ago

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    Description

    Beyond its advanced hardware, the company is focused on providing the best user experience possible through its interactive app and in-bay displays.

    This is achieved through a variety of fun games enjoyable for all skill levels.

    As a support technician, you will be monitoring and maintaining the computer systems and networks for our Inrange sites Worldwide in a technical support role.

    If there are any issues or upgrades required, such as machines going offline, network and internet issues or software upgrades, you will be the first line support.

    Tasks may include assisting ranges, virtually replacing touchscreens and configuring Inrange software and other computer systems, diagnosing what could possibly be wrong, problem-solving technical problems, over the phone or through video calls and afterwards loading issues onto our help desk platform.

    Your role as first line technical support is vital to ensure the operational efficiency of our client sites.
    The role is an out of office hours and weekends job only.
    Updating our online support documents so colleagues can troubleshoot any problems.
    Testing and fixing faulty equipment through basic troubleshooting.
    Working out of office hours daily and minimum of two weekends a month.
    Good grades in English, Math and IT or Science.
    Minimum of 2-3 years working experience
    Good understanding and being comfortable working on computers (Windows, Linux & Android operating system, Google)
    General understanding of network environments (WAN/LAN)
    Computer hardware ○ Troubleshooting
    Worked in a technical support environment before.
    Being involved in testing scenarios for software before release.
    We would like the successful candidate to start working ASAP.
    Travel to local and international sites may be required on an ad hoc basis
    Permanent role with a competitive package
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