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    Temp to Perm Night Customer Service Advisor - United Kingdom - City Of Edmonton

    City Of Edmonton
    City Of Edmonton United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description
    Job Description - Public Service Representative
    Public Service Representative

    49705 In this role, you will provide day-to-day operational support to Facility Maintenance Services by dispatching emergency and high-priority calls, managing and processing internal and external client requests received by viaSAP , email or phone.

    You will also resolve incoming and outgoing calls utilizing trade based knowledge, scripting, and a network of contacts.
    This position requires an understanding of Facility Maintenance operations and SAP Plant Maintenance.

    Work is performed with limited direct supervision and is evaluated based on overall service delivery, reports, records, discussions, and complaints received.

    Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way.
    Process telephone calls, and email (including 311 inquiries) regarding facility service requests, safety system alarms and public safety
    Dispatch emergency and high-priority calls as required to Foreperson/Supervisor and Contracted Services or Vendors and complete associated work orders
    Same day processing of service requests and work orders of client service calls
    Ensure all information taken for various work is entered accurately and timely into the SAP system and assigned to various trades personnel
    Utilize available technology and software applications (SAP, Cisco, Google) to maximize service accuracy and efficiency for the operational unit
    Provide support to field and operations staff
    Create internal service requests as a result of on-site observations by field staff
    Network with client on behalf of trades and assist Foreperson or Supervisor on information for clarity as required
    Share ideas for improvement and knowledge with co-workers to provide the highest level of service
    Receive and action any after hours requests received by the after hours call center or overnight voicemails
    Completion of Grade 12, supplemented by 2 related courses in the technical area of specialty i.e. call centers, public relations or communications and Minimum of 3 years' public relations and business experience OR
    Knowledge of technical, mechanical and operational requirements related to maintenance/equipment and services Excellent customer service and problem solving skills
    Ability to think and react quickly and calmly under pressure
    Demonstrated proficiency in SAP Plant Maintenance, Google tools, and general computer skills
    Knowledge of the applicable procedures, policies and regulations pertaining to the area of specialty
    Demonstrate service excellence, embracing diversity and promoting inclusiveness
    Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve.

    We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed.


    To learn more, see the Art of Inclusion:

    Our Diversity and Inclusion Framework here:
    .
    The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process.

    If you would like to request an accommodation at any stage of the process, please contact .1 Permanent and 1 Temporary Full-Time position for up to 18 months in accordance with Article 18.Monday through Friday.

    Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.


    Classification Title :
    Public Service Rep I

    • Permanent and Temporary Positions Fulltime Union : CSU 52
    Fleet and Facility Services Work Location(s)
    Westwood Central Service Yard, St Edmonton T5G 2S7 #J-18808-Ljbffr
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