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    Inclusion Support Coordinator - Watford, Hertfordshire, United Kingdom - Zonal Retail Data Systems Limited

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    Description
    Support Coordinator


    Function:
    Account Services


    Reporting to:
    Account Manager

    Location:
    Watford with nationwide travel

    If you've booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out's app, you will likely have used a Zonal product.

    We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

    The Support Coordinator is a key support role to the JDW Account Manager.

    Based predominantly at the JDW head office and working closely with the JDW Account Manager to provide support in all projects/tasks relevant to supplying the required level of service and support to JDW.

    There will be shared responsibility for delivering Zonal targets, working alongside both the Account Manager and Senior Zonal Management.

    Working alongside the JDW Account Manager and Client Services Analyst to monitor and deliver the agreed Service Level Agreement.

    Supporting the JDW Account Manager in the day-to-day management of the JDW account whilst working alongside other Zonal departments.

    This will include customer satisfaction, account profitability, account planning, complaint management and escalation in relation to any projects/tasks under the control of the JDW Account Manager.

    All Service/support related complaints and escalation are the responsibility of the JDW Client Service Analyst.
    Building key relationships with relevant 3rd party suppliers and external companies/contacts.

    Assisting the JDW Account Manager in the management and delivery of all projects assigned to the JDW Account Manager and ensuring that these are completed to the required standard, timescales and budgets.

    This will include working closely with all relevant JDW and Zonal departments including Helpcentre, Engineering, Planned Work, R&D and Project Support to ensure that implementations of all Zonal EPoS and Kitchen Management Systems forming part of high-profile projects such as new openings and refurbishments are successful.

    Maintaining a high level of visibility of all JDW projects that are under the control of other Zonal departments/personnel.

    This includes the Current Aztec upgrade project.

    Planning and organisational skills; Customer service; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.

    Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.

    is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.

    We are going on an exciting journey and we need more like-minded travellers to help us get there


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