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    Housing Officer - United Kingdom - EVH

    EVH
    EVH United Kingdom

    1 week ago

    Default job background
    Description
    • 8 Weeks Annual Leave Including Public Holidays
    • Hybrid and Flexible Working Environment
    • Learning and Development Culture
    • Family Friendly Policies
    • Teambuilding Sessions
    • Lunch and Learns
    • Health and Wellbeing Initiatives
    • Counselling Service
    • Professional Membership Fees

    Who Are Ardenglen?

    Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.

    Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.

    In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and with our Investors in People accreditation, we believe that now is an exciting time to be joining the organisation.

    Culture and Values at Ardenglen

    At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employee's feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:

    • Customer and Community Focused: customer and community is the focus of all that we do
    • Accountable: we take ownership and deliver on our promises
    • Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need
    • Innovative: we challenge the status quo and provide an environment which enables creativity
    • Equal Access to Services and Opportunities For All: we understand barriers to equality and work tirelessly to remove them
    • Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs

    It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. The Housing Officer role plays a pivotal role in helping us achieve our vision.

    In this role you'll need experience of delivering an effective and efficient housing management service. You will require sound knowledge of the Scottish Social Housing Charter and any other related legislation.

    You'll work in collaboration with the Customer Services & Asset Management team to deliver positive outcomes for our customers and the community.

    Your responsibilities will include:

    • Housing Management: delivering a range of housing services with a particular focus on arrears management, allocations & void management, anti social behaviour and estate management
    • Customer Service: provide an excellent level of service to all customers, ability to resolve complex issues and identify potential barriers to services
    • Line Management: develop, empower and engage the housing assistant within the patch

    We're building a culture of openness and accountability at Ardenglen, but one where every employee's voice is heard. We're therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we'd love to hear from you regarding the experience or awareness you have within the following areas:

    • Continuous improvement of best value and quality service provision
    • Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered
    • Commitment to the core values of Ardenglen Housing Association

    Closing Date: 12 noon onWednesday 14 th February 2024.

    Interviews for the post will be held on Thursday 22 nd February 2024 .

    All applications are very much welcome to us at Ardenglen. We are an inclusive employer and offer equal opportunities regardless of an individual's age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview. If you have any queries about this role, or if you need any adjustments to support with your application, just let us know by emailing us in advance.

    #J-18808-Ljbffr
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