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Aberdeen

    Travel Operations Trainer Aberdeen - Northern Marine

    Northern Marine
    Northern Marine Aberdeen, United Kingdom

    3 weeks ago

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    Description

    10th May 2024

    The Training Support Consultant plays a supportive role in achieving business objectives by equipping Travel. Consultants with the skills and knowledge required for success in their roles. This position involves the development and delivery of comprehensive training programs tailored for both new and experienced consultants of varied levels of experience. Working closely with the training team, the Training Support Consultant contributes to the success of our modern apprenticeship program, including selection of apprentices and providing in-depth training and support. Whether facilitating in-person sessions, conducting remote training, or creating recorded materials and training guides, this role nurtures professional development and quality among our consultants.

    Key Responsibilities


    • Training Program Development: Collaborate with the training team to design training
    programs that align with business objectives, ensuring they are engaging, informative,
    and tailored to meet the needs of Travel Consultants.

    • Training Delivery: Conduct training sessions in person and remotely, leveraging recorded
    videos and training guides to ensure the comprehensive and consistent delivery of training materials.

    • Skills Enhancement: Assist in upskilling current travel consultants and provide training to
    new hires, helping them acquire the knowledge and competencies needed in their roles.

    • Modern Apprenticeship Program Support: Contribute to the success of the modern apprenticeship program by delivering targeted training to participants, supporting recruitment efforts, and administering leave requests.

    • Collaboration: Work within a team of trainers to ensure a cohesive approach to training
    activities. Share insights and best practices to enhance the overall training process.

    • Documentation: Create training guides and workbooks as needed to support the training
    programs.

    • Travel: Occasional travel to other office locations in the UK and abroad may be required
    to deliver training.

    • Reporting: Report to the Head of Operations and provide updates on training progress,
    effectiveness, and areas of improvement.

    Candidate Requirements

    Essential

    • Educated to an HND/HNC level

    • Proven track record of inhouse training

    • Excellent attention to detail.

    Desirable

    • GDS experience.

    • Marine and Offshore experience is beneficial but not essential

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