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Stoke-on-Trent

    Managing / Sales Director - Stoke-on-Trent, Staffordshire, United Kingdom - Adecco

    Adecco background
    Description

    Customer Service/Sales Exec - Permanent - £23,000 per annum + Bonus Monday - Friday 8.Respond to initial inquiries by phone and email, providing key information and answering frequently asked questions.

    Resolve simple complaints or escalate to a supervisor when necessary.
    Adhere to company policies, procedures, and data privacy guidelines.
    Meet or exceed key performance indicators and quality assurance metrics.
    Participate in regular training and coaching sessions.
    Manage several Live Chat conversations simultaneously, maintaining clear and friendly communication.
    Comfortable building relationships using verbal and non-verbal communication channels.
    Experience within a busy call/contact centre environment.
    Experience in using Live Chat and multitasking across different communication channels.
    Proficient in Microsoft Office applications and relevant systems/databases.
    Able to establish rapport with customers/patients virtually or by phone.
    Exceptional relationship-building skills with colleagues and patients.
    Join our client and be a part of their dedicated team committed to providing excellent customer service. Adecco is a disability-confident employer. Adecco is committed to building a supportive environment for you to explore the next steps in your career. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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