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    Pathway Coordinator in Health Inequalities project - London, United Kingdom - Lewisham and Greenwich NHS Trust

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    Permanent
    Description

    Job summary

    An opportunity has arisen for a pro-active, dynamic coordinator to assist with our new Health Inequalities project, providing administrative support and tracking patients through the PTL, organising diagnostic tests and chasing results.

    Main duties of the job

    The post holder will assist the management of the PTL waiting list initiates to address health inequalities, thus waiting times target across the Trust.

    To work with the perioperative team providing support across hospital sites and divisions.

    Responsible for data collection and analysis of patients on the surgical pathway and entering this information on to the database.

    Track designated patients throughout their pathway, escalating issues of concerns promptly, escalating issues of concerns promptly.

    Liaise with referring clinicians and primary care to ensure all patients being transferred for treatment are optimised at the earliest opportunity.

    About us

    Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  • Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  • Widening access (anchor institution) and employability
  • Improving the experience of staff with disability
  • Improving the EDI literacy and confidence of trust staff through training and development
  • Making equalities mainstream
  • Job description

    Job responsibilities

    Main Duties and Responsibilities

    The post holder will work closely with health inequalities team to provide an administrative service to support the patient pre-operative pathway.

    To liaise with patients and primary care providers to ensure all patients have appropriate investigations and follow up.

    Record details of patients referred via other routes other than the healthinequalities dashboard. Report to the Service Management teams any deviations from process.

    To administer entry into the database according to guidelines and monitoring milestones.

    Undertake validations and corrections ensuring the pathway is kept up to date.

    Work closely with the Trusts performance teams to contribute to regularvalidation reports on patients pathways and ensuring accuracy of data at all times.

    Ensure data is entered in a timely manner, checking accuracy and detail at all times.

    Negotiate with all clinical and administrative personnel, within the Trust,tertiary and primary care centres to establish good working relationships inorder to improve the coordination of the patient journey.

    Participate in weekly tracking meetings with Service Management,highlighting any issues with patient pathways which may cause delay tosurgery.

    Maintain patient tracking logs by updating appointments, clinic outcomes,results, updates from other Trusts and steps in patient journeys on a dailybasis.

    To collect and input data, in line with Trust Access Policy and operationalprocedures on to the relevant Trust system.

    To communicate and liaise with clinicians and their teams both withinLewisham and Greenwich Trust and in external Trusts in order to getinformation for the list of patients. This will be achieved through face to face contact, telephone, fax or email communication. Trust Data Protection Policy must be followed at all times.

    To develop strong working links with relevant members of the Trust, wider stakeholders and a number of external staff from referring Trust teams andacross the network.

    To ensure any patient notes for investigation or audit are trackedaccordingly.

    To identify any missing information that cannot be found after thoroughinvestigation and highlight this promptly to the Directorate servicemanagement teams.

    To highlight individual patient timeline data to appropriate clinical teams within the Trust.

    To provide clerical support relating to the health inequality team as required.

    To be involved in patient pathway investigations with the aim of identifying blockages, duplicates and subsequent areas where the patient journey can be streamlined.

    To provide accurate data management on any relevant waiting lists.

    To support all services and cross cover the other members of the team during periods of annual leave or absence as required.

    Audit and Clinical Governance

    Undertake demand and capacity studies where appropriate, as directed bythe service management teams.

    Report changes to the database on a weekly basis.

    Ensure all data collection and recording of data is completed accurately forthe allocated specialties.

    Establish effective communication networks with clinicians and othermembers of the multidisciplinary teams and actively participate indevelopment and change to any systems.

    Actively contribute to surgical pathway reviews

    Assist the service delivery teams in reporting regularly to the leadclinician/Trust on compliance/non-compliance of standards.

    Person Specification

    Qualifications & Experience

    Essential

  • Good general education to GCSE level with Mathematics and English or equivalent work based experience
  • NVQ 3
  • Excellent verbal and written communication skills following the data protection act
  • Able to exchange confidential, sensitive information following clear guidelines & SOP
  • Ability to contribute to team working and to develop good working relationships.
  • Ability to work under pressure and exercise judgement when dealing with enquires
  • Ability to escalate admin & clinical problems in a timely and thorough manner.
  • Desirable

  • Experience of dealing with the public with the healthcare environment
  • Previous Experience

    Essential

  • Proven experience as in an RTT or similar role
  • Proficient with Microsoft Office: Word/Excel/Outlook/PowerPoint
  • Excellent problem solving skills
  • Desirable

  • Knowledge of medical terminology.
  • Working knowledge of iCare / RIO / nhsapps
  • Abilities/Focus

    Essential

  • Ability to work without supervision and use own initiative
  • Ability to concentrate despite frequent interruptions and unpredictable working pattern.
  • Committed to ensuring a positive outsourcing experience for patents and their relatives / careers.
  • Ability to work accurately and methodically
  • Must be able to work effectively with people from a range of ethnic and social backgrounds, as well as a range of health care professions
  • Ability to persuade and influence people to engage with deadlines and policies
  • Skills/Knowledge

    Essential

  • Excellent organisation skills, including ability to manage and prioritise own workload


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