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    Office Manager - London, United Kingdom - Annabel Karmel

    Annabel Karmel
    Annabel Karmel London, United Kingdom

    4 days ago

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    Description

    About us:

    Annabel Karmel is a leading children's food & lifestyle brand founded by the UK's No.1 Children's Cookery Author, trusted food expert, and entrepreneur Annabel Karmel, MBE.

    The Annabel Karmel brand has an exciting opportunity for a highly organised & adaptable Operations & Office Coordinator to join its fast-paced and dynamic business.

    The ideal candidate has a natural ability to juggle a varied workload and will enjoy adapting to support the whole team and different aspects of the company and brand, including:
    Marketing, Digital, Social, Logistics, Finance & Sales. Monday - Thursday (3 days in central London office)
    £Compiling Nielsen data weekly, tracking sales against promotional activity and reporting data to the sales team

    Office Management & Coordination

    ~ Overseeing and ensuring the day-to-day smooth operation of the office, including maintaining a stocked kitchen, answering phones, arranging transportation and other Ad-hoc tasks.

    ~ Sorting and arranging post incoming & outgoing post.

    ~ Managing Zendesk:

    filter and respond to all ticket submissions received through email, website, and Facebook (recipe, app and website queries, partnership and sales enquiries etc).

    ~ Processing product complaints and liaising with manufacturers to handle complaint cases.

    ~ Keeping a monthly log of all complaints and reporting this back to the team each month, flagging any trends.

    Weekly reporting to the team on company products prices, promotions and competitors

    ~ Tracking reviews of products online

    ~ Updating attendance sheet and holiday calendar

    ~ Keeping logs of employee information & company assets


    To be considered for this role, you must have relevant experience and be able to provide proof of eligibility to work in the UK.


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