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    Remote Customer Success Manager - London, United Kingdom - Genius Sports Group

    Genius Sports Group
    Genius Sports Group London, United Kingdom

    1 day ago

    Default job background
    Description

    Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.

    Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.

    We are the trusted partnr to over 500 sports organisations globally, capturing the highest quality data for many of the world's largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.

    From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners.

    Genius Marketing Suite

    Genius Marketing Suite enables brands, sponsors, sportsbooks, leagues and teams, to meet those needs and power every stage of their fan marketing journey.

    The suite of products combines a sports-centric media buying service, that provides marketing teams access to millions of fans worldwide, with a dynamic creative solution that makes it easy to design, automate and distribute personalised video and display adverts at scale.

    In addition, the platform features a full set of interactive digital engagement tools, that help brands establish long-term relationships with fans.

    This role sits under the social creative solution division.
    An experienced Senior Customer Success Manager and emerging leader on the Client Services team.
    A (Programmatic) client services expert who is developing expertise. Proactively manage a portfolio of assigned Genius Marketing Suite accounts. Cultivate strong, long-term relationships with clients, acting as a trusted advisor. Ownership of Tier 1 accounts

    Forecasting spend and revenue for each of their client accounts.
    Analysis
    Service
    Owns and is responsible across Tier 2, 3and 4 accounts

    Mapped to senior and middle Tier 2 & 3 Key Stakeholders

    Account Strategy, Strategy Reviews & QBRs
    Analysis
    Service

    Contribute in conjunction with CS Director / Director Growth for strong POVs around Genius Marketing Suite products and industry topics and working with respective individuals on CS leadership team.

    5 years+ experience in Digital media and/or Customer Success
    ~ Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment
    ~ A keen interest in digital media and ad tech.

    This role is eligible for hybrid working - 3 days in the office and 2 days from home

    As well as a competitive salary, variable compensation and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location.

    We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

    We have adapted a forward-thinking 'Ways of Working' framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays.

    Genius Sports Group is proud to be an equal opportunities employer.

    We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status).

    Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

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