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    Sales & Conference Manager - Oxford, Oxfordshire, United Kingdom - Ethical Property

    Ethical Property
    Ethical Property Oxford, Oxfordshire, United Kingdom

    4 days ago

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    Description
    Ethical Property Company Oxford United Kingdom Other

    Salary:
    Up to £33,000 a year, inclusive of London Weighting Allowance at £3,072 a year subject to experience
    Full time, 37.5 hours a week, Monday to Friday, between 8 a.m. Flexible according to business needs) with an hour for lunch.

    We are one of the UK's leading social businesses, managing a variety of workspaces including office, retail, meeting/event spaces as well as studios and educational spaces, that are used by some of the UK's most influential and creative charities, not-for-profits, voluntary groups, and small enterprises.

    We are proving that business can have a social impact, care for the environment and be profitable.

    Each Centre is managed to a high environmental standard and we encourage the use of public transport and the sharing of resources wherever possible.

    Tenant contracts are flexible and transparent and we ensure that our processes and procedures are simple and efficient, allowing tenants to focus on their individual objectives.

    While we are driven by social and environmental values, making a profit is an essential element of our business model.

    We pay a regular dividend to our shareholders and manage our Centres to increase their long-term value, with a view to attracting additional investment that will enable us to grow and support more organisations.

    The Conference Sales Coordinator plays a vital role in bringing in new and current organisations to use the conference facilities at The Foundry.

    The role centres around selling meeting and conference space by telephone, email or face-to-face.

    40% of the working hours will be spent on sales and marketing with the remainder on providing administrative support as detailed below.

    You will spend a lot of time getting to know our customers and finding the right space and resources for their event.

    This role allows relationships to be built by taking the organisation from the initial sale through the bookings process to the actual event.

    Sales and Marketing

    • Maintaining and developing relationships with existing customers in person and via telephone calls and emails
    • Listening to customer requirements and presenting appropriately to make a sale
    • Responding promptly to incoming email and phone enquiries
    • Keeping clear records of all enquiries both for reporting and analysis purposes, and to enable follow up contact
    • Negotiating the terms and conditions of a sale, making accurate, rapid cost calculations and providing customers with quotations
    • Advising on special promotions
    • Recording sales and entering into the bookings system
    • Feeding future sales trends back to The Foundry
    • Supporting the production of publicity materials, printed and digital
    • Assisting with digital media campaigns to raise the profile of the conference and meeting spaces. Check the Social media folder for permissions and coming up events that need to be added on the website and on Twitter
    • Representing The Foundry at exhibitions and events
    • Administrating the bookings for meetings and conference rooms, catering and technical equipment
    • Managing booking enquiries through phone calls and emails, including web-generated enquiries.
    • Setting up new clients on the Booking System, creating new accounts and maintaining up-to-date client information
    • Catering to the individual needs of the conference users, including specific equipment and disabled access requirements
    • Filing and maintaining a logical system for cross-reference and easy access both on the computer and hard-copy
    • Liaising with Reception, Facilities and Catering staff for conference requirements
    • Assisting with room setups, PA and AV requirements for conferences and meetings when extra assistance is needed
    • Line management of the building's receptionists, supervise, motivate and monitor the performance of these staff, including regular supervision meetings, managing sick days and holidays.
    • Manage staff cover for evening and weekend events, A/L and sick leave
    • Manage zero hours Reception staff, arrange training and induction
    Helping to establish and maintain excellent communication with tenant organisations

    • Covering for other members of the team when they are attending training, on holiday, etc, including cover for the Centre Manager
    • Being a Fire Marshall and assisting with the fire alarm testing on occasion
    • Attending company-wide events such as the annual staff conference
    Good IT skills, particularly Microsoft Office software

    • To be a team-player, as well as able to work alone
    • Good organisational skills and the ability to prioritise work, multi-task and remain flexible
    • Previous experience using social media tools would be desirable.
    This is a permanent full-time role with a Six-month probationary period.

    The post is full-time based on a 37.50 hour week, working five days a week Monday to Friday, between 8am and 6pm.

    The salary is up to 33,000 a year (inclusive of London Weighting Allowance of £3,072 a year), dependent on skills and experience.

    The role benefits include 25 days holiday entitlement per year as well as statutory bank holidays.

    We offer a company contribution up to 7% to a pension dependent on scheme choice, a free company bicycle scheme with bicycle maintenance costs, season ticket loans, interest free personal loans, as well as other benefits.

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