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    Customer Success Manager - United Kingdom - Gearset Gearset Limited

    Gearset Gearset Limited
    Gearset Gearset Limited United Kingdom

    1 week ago

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    Description
    Many companies pay lip-service to "Customer Success".

    At Gearset, we're looking for experienced Customer Success Managers to join a company where it's a core part of our DNA.

    If you join us, you'll get to work in a high-trust environment where you're given the freedom and support to succeed without internal politics and endless red-tape.

    Our customer success team is class leading, and we'll set you up to succeed with industry recognised training, and a chance to build deep technical knowledge on Salesforce DevOps.

    What's the opportunity for a Customer Success Manager - Executive at Gearset?

    You'll be working with some of the world's largest and most recognisable brands, such as Sony and DHL, helping them see long term success with Gearset.

    Working closely with fellow CSMs, you'll help to refine and improve processes, and experiment with new technologies and initiatives to continue to drive value for our customers.

    Responsible for retention, you'll be tasked with ensuring high levels of success in a small group of accounts.
    Working closely with our sales, enablement and technical teams, you'll support new customers during their initial implementation.

    You'll use customer data to proactively identify accounts at risk of churn, engage with them, and get them back on track.

    You'll have at least 4 years experience working as a Customer Success Manager, Program Manager or Account Manager responsible for retention, within a technical SaaS company.

    Proven track record of improving customer outcomes and articulating those outcomes as quantifiable metrics to senior stakeholders.

    You're able to use the effective long-term relationships you build with your customers to create both internal and external advocates.

    You're proactive, and enjoy working with people across the company to deliver great commercial outcomes.
    Salary of between £60k - £75k (depending on experience)
    ~ This is a remote UK based full time opportunity, working Monday to Friday
    ~ Most of our customers are US based, so while you control your diary and work mostly UK hours, you'll be expected to make calls in the evening (up to 9pm) if that's when the customer is available
    ~ Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
    ~25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
    ~ Company Pension Plan (matching up to 5%)
    ~ Life Insurance & critical illness cover
    ~ Flexible working hours
    ~ Discounted gym membership, as well as a range of health and wellness benefits

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