Head of Digital - Hounslow, Greater London, United Kingdom - Heathrow Airport

Description

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Job Description

Joining the Marketing & Digital Team at Heathrow isn't just any job & Heathrow isn't just any company. Whether you're arriving in the UK for the first time, or heading off on a special trip, Heathrow serves c80 million customers every year, and is the UK's biggest single site employer.

You'll be working in one of our fastest & most exciting areas of growth, driving improvements to the passenger experience for millions of people every month. At Heathrow, there's never a dull moment, with lots of wider opportunities for you to develop your career in the future. You'll be working with smart, passionate colleagues in a friendly values-driven environment where you're respected, encouraged to be yourself & supported to grow.

This role leads the Digital function in our Commercial team. Responsible for the digital experience for all our customer facing products & services. Over the last 5 years we have transformed our digital technology to support passenger expectations, developed new capability using leading enterprise technology platforms and set the foundations for future growth.

We now need an experienced leader to help us build further in 3 areas:

1) finish building our digital foundations;

2) trade, merchandise & maximise the value from our new digital platforms including improving our use of data and managing & growing hundreds of millions of pounds of eCommerce revenue per year; and

3) innovate with fresh ideas to deliver new digital products, services & experiences that help grow our revenue & passenger satisfaction.

In return you'll find Heathrow a great place to work - a place with real purpose. You'll find the work dynamic, interesting & challenging and the working environment collaborative, flexible, friendly & supportive. You'll also receive a competitive salary, bonus, pension and other benefits. And the satisfaction that your actions will directly impact the millions of people who come through our doors.

Responsibilities

• Strategy & Planning - Develop & deliver our digital strategy whist creating a digital transformation plan for the future.
• eCommerce Revenue & KPIs - Deliver & grow our eCommerce revenue.
• Product Management / Service Ownership - Overall digital development leadership of several business areas
• User Experience & Content Delivery
• Marketing Technology - Personalisation, Testing & Optimisation
• Budget Accountability
• Team Management

Qualifications

• Multiple years' experience as a senior digital leader for a major brand, retailer or eCommerce business
• Experience of operating at a senior management level or higher
• Strong proven experience in a commercially focussed environment
• Experience managing substantial teams in a matrix environment
• Experience of leading significant digital transformation projects
• Significant experience of dealing with external agencies (technical, creative & other)
• Solid strategic & tactical knowledge of eCommerce trading, merchandising, optimisation and how to drive digital channel shift & direct sales
• Practical understanding of analytics & digital KPIs
• Purpose & values at the core of what they do
• An ability to think quickly, solve problems & be action orientated
• Creative & innovative thinking, with an ability to identify & drive opportunities to build value for Heathrow, our passengers & our colleagues
• An ability to concisely and coherently explain our digital ambition to internal stakeholders, suppliers & at external events
• Travel/ Leisure, Hospitality, Retail, Loyalty sector experience would be desirable but not essential

#LI-RH1

#LI-Hybrid

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Heathrow is a city within a city. And there's no place like it when it comes to the scale of our ambitions. You'll be part of a Commercial team that drives our profitability across everything from retail, property and airport transport, through to passenger services and contracts with airlines. At the centre of everything, we have a pioneering agenda for digital and e-commerce, as we look to transform the way our passengers spend at our airport. That's because we want to drive innovation, as well as growth.

We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we're also passionate about delivering the best possible passenger experience. You'll help us to get the balance right - not least so we can continue investing in an airport that leads the world.