IT Support Analyst - Epsom, United Kingdom - Piccadilly One

Piccadilly One Epsom, United Kingdom

4 days ago

Description

Piccadilly One is working with a successful UK organisation that is currently looking for a well-rounded IT Support Contractor to join its IT Support Function.

This role is offered on an Inside IR35 basis, Hybrid Working available, 3-6 months.

Tech stack and duties below.

Responsibilities

Provide 1st line technical support.
Collaborate with the wider IT Team / 3rd Line when needed and communicate effectively with all stakeholders.
Ensure customer interactions are managed efficiently and effectively, logging all interactions thoroughly on the ITSM tool.
Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement.
Maintain a high level of customer service, understanding the impact issues have on customers and our business.
Adhere to, promote, and support the business's Information Security policies.
Work closely with fellow IT Support Analysts to share information and knowledge.
Ensure the correct procedures are followed for escalating major incidents when reported.
Ensure accurate and informative information is recorded within tickets.

Requirements

IT Service Call Management.
Remote Support.
Laptop builds - Win 10 to Win 11.
Fundamental Desktop troubleshooting.
Password resets, permissions, new starters, access changes.
Desktop and Laptop device setup and support.
iOS and Android device setup and support.
Providing a high degree of customer service.
Great Telephone Manner.
Excellent communication skills (IM, Chat, Email etc.).
Takes ownership for incidents and problems.
Patience and understanding when communicating with users.

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