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    Temporary Work Coordinator - London, United Kingdom - City of London

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    Description

    Reporting to the Manager, Housing Access & Rent Supplement or Designate, the Rent Supplement Coordinator assists in the delivery of the various Rent Supplement programs administered by the City of London through landlord and tenant lease agreements.

    maintaining direct payment process for landlords; and coordinating tenant placement activities, including but not limited to lease-up of vacant units and move-in of tenants.

    The Rent Supplement Coordinator will also work with various stakeholders including landlords, support service providers, advocacy agencies, shelters, OW/ODSP to ensure coordination of services in providing affordable housing to low and moderate income households.

    Co-ordinates tenant placement activities including preparing and signing of rent supplement agreements for lease-up of vacant units and move-in of tenants in order to minimize rent loss and ensure an orderly turnover of unit; Performs rent-geared-to-income calculations in accordance with City and Provincial guidelines ensuring all eligibility documents required to calculate rent-geared-to-income are provided (e.g. employment income, social assistance benefits, pensions, etc.); Prepares and maintains records of routine correspondence to tenants, landlords and agencies including, but not limited to, notices of rent adjustments, debtor information sheets on former tenants, former tenant reports, annual income reviews, notices to vacate and letters to tenants regarding non-payment of rent.

    Initiates, maintains and balances direct payment process for landlords, ensures landlords complete the pre-approved forms and forwards to applicable City finance department.

    Provides quality customer service by telephone, electronic mail and in person, responding to rent supplement inquiries from tenants, contractors, suppliers, social agencies and the general public regarding policies, procedures, processes, and to explain rent-geared-to-income policies and rent calculations.

    Prepares various ongoing and ad hoc reports or correspondence, including statistical information and payment vouchers, for management review and approval.

    One year of a two year community college diploma in business administration or related field.

    One to two years related experience delivering service to clients in a social services environment and/or in the social housing field.


    Specialized Training & Licenses:
    Knowledge of Housing Programs and related legislation, program and policy guidelines.

    Computer literacy utilizing MS Office software applications, as well as utilizing word processing, spreadsheet and database applications at an intermediate level; Demonstrated ability to provide high quality customer service to applicants and clients in a fair and expedient manner.

    This posting is for 1 temporary full-time up to 2 years position.

    Current hours of Work:
    Monday – Friday from 8:30 a

    m Work Arrangement:
    Hybrid.

    These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.


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