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    ICT Service Desk Support Engineer - Bristol, United Kingdom - Energy Jobline ZR

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    Description
    Senior Service Desk Engineer - Manufacturing Company - £38k + Package
    2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role.

    This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions.

    Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable.

    This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies.

    This role is based at my clients Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team.

    Working hours are Monday-Friday, 8:00am - 4:30pm.
    Available for out of hours support for any critical production issues.

    The nature of this role and service requires you to be on-site so home working is not available for this role.

    My client has an excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic.

    Experience providing 2nd line technical support and desk side support
    Windows Server / Print Services
    Advanced knowledge in Computer Hardware
    Advanced knowledge in Common Software applications
    Advanced knowledge in Microsoft Operating system
    Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
    Proficient knowledge in Ticketing software
    Microsoft Office & Office 365 applications
    Network and server hardware and components IT qualifications may include
    Microsoft Certified IT Professional (MCITP) certification in desktop area
    Microsoft Office Specialist (MOS) certification
    This is a permanent role with a salary of up to £38k basic + benefits package.
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