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Burton upon Trent

    Team Support Manager - Stafford, Staffordshire, United Kingdom - Node4 Ltd

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    Full time
    Description

    Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people.

    As a Cloud Support Team Leader you will be responsible for the management and performance of the 2nd Line Engineers.

    Experience in managing rotas/schedules for a team
    Excellent self-driven time management skills applied when delivering support services
    Excellent personal management skills relating to conduct, timekeeping and delivery against commitments
    Contribute to new ideas for support and managed services
    Manage the performance and development of 2nd line engineers
    Communicating internally and externally in regards to support issues, escalations, and action plans to resolve customer issues
    Hybrid Working
    ~ Private Medical Insurance or Company Paid Health Cash Plan
    ~ Employee Assistance Program
    ~25 days holidays plus your birthday off
    ~ Option to purchase additional holiday (up to 5 days)
    ~ Company Pension Scheme
    ~ Life Assurance x 4
    ~ Employee investment with Node4 training Academy
    ~ Family savings and shopping discounts through the Node4 benefits portal.
    ~ Discounted Gym Membership
    ~ Modern facilities with open and welcoming breakout areas
    ~ Company Social events
    ~ From an office in Derby to locations nationwide. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

    Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.


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