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    Analytics & Performance Manager - England, United Kingdom - Swissport

    Swissport
    Swissport England, United Kingdom

    1 day ago

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    Description
    About the job Global Performance and Analytics Manager

    Location:
    United Kingdom (remote), Spain (Madrid)

    Reporting to:
    VP Global Performance, Analytics & Ops Support

    From its beginnings with operations at Switzerland's largest airports in Zurich, Geneva and Basel, Swissport has developed into a global leader.

    Today, some 850 airlines globally across 287 airports and 45 countries on 6 continents place their trust in Swissport.

    The company is the global leader in airport ground services and air cargo handling, both based on revenue and the number of airports served.

    Our ambition is to firmly establish our company as a natural partner for airlines and airports and the undisputed sector leader.

    We want to be the global brand airlines turn to when they look for a service partner.

    To support us in this ambition and the transformation of finance, we will be investing in new positions, over several disciplines and geographical locations.

    Working for Swissport you will be in the position to make an impact on all travellers worldwide. You as the Global Performance and Analytics Manager

    The Global Performance & Analytics Manager is responsible to drive the global implementation of a KPI culture by setting standards across all business departments and providing accurate and timely analytics and recommendations to address challenges and opportunities in the operations and ensuring that staff and managers have the tools and skills needed to use insights from data and analytics in their planning and decision making.

    In this role, close collaboration and coordination with headquarter stakeholders as well as with regional and country management across all lines of business is part of the daily routine.

    The Manager Global Performance & Analytics supports and co-leads projects involving 3rd party companies, to further develop the Swissport performance landscape and create transparency to the executive management and provides training/workshops on various tools to managers and staff to enable a self-servicing environment to get insights from data and analytics for their planning and decision making.


    Data Governance:

    • Define and enforce compliance of global policies, processes and procedures to ensure quality and prevent discrepancies
    o Coordinate and consolidate the monthly closing and forecast for the entire network's operation
    Lead the development and implementation of the corporate's KPI handbook

    • Performance Management:
    • Establish intuitive reporting methodologies, perform ad-hoc analyses as required to support strategy and analyze performance for the top management. Serves as first-point of contact for requests regarding performance management.
    • Engage in data cleansing and preparation to create analyses and visualizations in Power BI
    • Communicate to and challenge regional and country management on key performance metrics and support measures to bring operations back on track
    • Help to proactively create business transparency and help mitigating risks by forecasting future performance
    • Liaise with commercial to ensure that quality performance is measured against the customer's individual service level agreement
    • Organize workshops and prioritize business requirements to define the development roadmap
    • Identify correlations and dependencies in complex data and make recommendations to operations and management

    Business Application Management:

    • Manage the business and strategic side of selected key operational and safety applications for Swissport (business cases, functional requirements, development priorities, roll-out, change requests, training and application support)
    • Maintain and develop Swissport's operational data warehouse and master data management system
    • Manage projects to automate and/or centralize services to create efficiencies and cost savings
    • Engage with 3rd party vendor to leverage the use of artificial intelligence
    • Global responsibility to maintain and improve MDM (Master Data Management) governance across all areas of business and drive solutions in close collaboration with the IT Application Owner
    • Drive DCM by leading the community and training stakeholders in the region
    Delivering input for the Global Weekly Ops Review and ad-hoc customer meetings

    • Improving surveys as needed
    • Managing and executing training and introduction sessions and workshops
    • Enhancing Salesforce case management process
    Key Performance Indicators

    • Data quality
    • Operations quality (on-time performance, first/last bag, CiQ)
    • Utilization of key operational applications and Power BI
    4 years of experience in project management

    • Very good command of the MS Office Suite (especially Excel and PowerPoint) and databases in general
    • Any BI tool of advantage
    • Reliable, willing to perform and have a precise working style, passionate about data
    • Fluent command of English as the corporate language, any other language is a plus
    • Experience and skills in facilitation, training and change management preferred.
    • Willingness to travel worldwide
    When you do, please send your resume in English via the Apply button.

    Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category.

    Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

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