Jobs
>
London

    Service Desk Manager - United Kingdom - Skipton Building Society Group

    Skipton Building Society Group
    Skipton Building Society Group United Kingdom

    2 weeks ago

    Default job background
    Description
    ga - Expires after 2 years (1st party)
    _ga_nnnnnnnnnn - Expires after 2 years (1st party)
    An exciting opportunity has arisen within IT for a Service Desk Manager.

    In this role you will lead the operation and performance of the IT service desk, ensuring delivery of great service to all our colleagues.

    The role involves managing a team of service desk analysts to ensure timely resolution of incidents and requests ensuring we maintain high levels of colleague satisfaction, and continuously improving service delivery processes.

    Not just another building society.

    We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation.

    Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
    You will be joining our dynamic IT function, with a department consisting of c120 skilled professionals.

    The Service Desk Manager plays a pivotal role in ensuring the smooth and efficient operation of the IT service desk, delivering high-quality support to colleagues, and driving continuous improvement initiatives.

    This role requires a combination of technical expertise, leadership capabilities, and excellent communication skills.
    Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
    Annual discretionary bonus scheme
    ~25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
    ~ Holiday trading scheme allowing the ability to buy and sell additional annual leave days
    ~ Matching employer pension contribution (up to 10% per annum)
    ~ Colleague mortgage (conditions apply)
    ~ Salary sacrifice scheme for hybrid & electric car
    ~ A commitment to training and development
    ~ Private medical insurance for all our colleagues
    ~ Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
    ~ We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership

    As Service Desk Manager, you will be leading a team of analysts
    Lead and manage a team of service desk analysts, providing guidance, coaching, and performance feedback.
    Monitor and analyse service desk performance metrics, implementing ITIL-based service management processes and best practices.
    Coordinate the handling and resolution of IT incidents and service requests, ensuring timely communication and escalation when necessary.
    Collaborate with IT vendors, suppliers, and other internal departments to ensure seamless service delivery and support.
    Identify opportunities for service desk process improvements, automation, and efficiency gains.
    Prepare regular reports on service desk performance, trends, and key metrics for senior management.

    This role requires a combination of technical expertise, leadership capabilities, and excellent communication skills to effectively manage the team, meet service objectives, and contribute to the overall success of the IT department.

    You will possess excellent communication, interpersonal, and organisational abilities as well as being proficient in IT Service Management best practices.

    We need someone who has a customer-focused mindset with a commitment to service excellence.

    Diversity and inclusion are a priority for us as we continue to support our members and represent the communities we serve.

    We encourage applications from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions - supporting an inclusive environment for all our colleagues to bring their true selves to Skipton.

    If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to discuss making reasonable adjustments to our processes for you.

  • Lorien

    Service Desk Manager

    1 week ago

    Lorien London, United Kingdom

    **Service Desk Manager - IT MSP** · £62,000 per annum · City Of London Office. · I am representing an award winning IT MSP who are looking for an experienced Service Desk Manager to come and manager an excellent Support Division. · **Team Size - 20** · **Team Leads - 3** · You wi ...

  • Understanding Recruitment

    Service Desk Manager

    1 week ago

    Understanding Recruitment London, United Kingdom

    **Service Desk Engineer** · Are you a Service Desk Engineer looking for your next exciting opportunity? · This leading charity is going through a sustained period of growth and are currently looking to invest in a Service Desk Engineer to join their growing team, based in Tower b ...

  • Revoco

    Service Desk Manager

    1 week ago

    Revoco London, United Kingdom

    **Service Desk Manager** · **West London, office based 4 days per week** · **Permanent - £50,000-£65,000 **(depending on experience) plus bonus & benefits · Are you looking to join a well established UK business with over 3000 staff and a cutting edge IT function of circa 300 peo ...

  • People First

    IT Service Desk Manager

    1 week ago

    People First London, United Kingdom

    **Ref: 21875** · **Your New Job Title**: IT Service Desk Manager-Banking · **The Skills You'll Need**:English fluent. Solid IT Service management experience within banking. · **Your New Salary**:Up to £65k · **Location**:Central London · **Reporting To**:Deputy Head of Fintech · ...

  • Experis LTD

    Service Desk Manager

    1 week ago

    Experis LTD London, United Kingdom

    My client a large global asset management company is looking for an experienced Service Desk Manager. · The Global Technology department plays a crucial role in supporting the success of the business. We are responsible for developing and implementing state-of-the-art software an ...

  • Kirk Recruitment

    Service Desk Manager

    3 days ago

    Kirk Recruitment London, United Kingdom

    An exciting opportunity to join the Services team tasked with proving best-in-class support and services to the customers. This role will see you leading, managing and nurturing our Service Desk function and team providing support across the software portfoliowhich enables health ...

  • Carousel Consultancy

    Wealth Management Desk Assistant

    1 week ago

    Carousel Consultancy London, United Kingdom

    **Wealth / Investment Management Desk Assistant - City of London / Hybrid Working - c£40k-£45k + generous benefits and bonus (DoE)** · - Great opportunity for a Client Services Executive / Investment Management Administrator / Desk Assistant · - A true career role with potential ...

  • UBS

    Desk Head Wealth Management Uk Hnw

    3 days ago

    UBS London, United Kingdom

    United Kingdom · - Client advisory / Relationship management · - Global Wealth Management · **Job Reference #** · BR · **City** · - London · **Job Type** · - Full Time · **Your role** · - Do you know how to create and drive a culture of asset growth? Are you an expert on risk and ...

  • Understanding Recruitment

    Service Desk Manager

    1 week ago

    Understanding Recruitment City of London, United Kingdom

    **Service Desk Manager** · A brand new and exciting role has just arisen for an experienced Service Desk Manager to join a leading charity based in Aldgate, Central London. As the Service Desk Manager you will have experience of working in an ITIL environment while also being abl ...

  • vertex-it-solutions

    IT Service Desk Manager

    3 days ago

    vertex-it-solutions Bromley, United Kingdom

    **Title:Service DeskManager** · **Location**: Principal location Kent but may be required to work at other company customer sites. · **Reporting to**: Service Operations Manager · **___________________________________________** · **Role**: · - To manage and own the Service Desk f ...

  • Jefferson Frank

    Service Desk Manager

    4 days ago

    Jefferson Frank Epsom, United Kingdom

    Job Title -**Service Desk Manager** · Permanent - **£50,000 - £60,000 per year + Benefits** · **2-3 days per week in Epsom** · **Start Date - ASAP, Interviews this week** · **Overview**: · I'm looking for an experienced Service Desk Manager, to come on-board ASAP to manager an on ...

  • Concept Resourcing

    IT Service Desk Manager

    1 week ago

    Concept Resourcing Luton, United Kingdom

    IT Service Desk Manager / ITIL / Service Desk Lead / IT Managed Service Provider / Leadership / IT Helpdesk Manager / IT Support Manager · Salary - £45,000 - £55,000 per annum + package · **The Role** · - Manage the day-to-day operations of the service desk · - Act as a point of ...

  • Involved Solutions

    Service Desk Manager

    3 days ago

    Involved Solutions Woking, United Kingdom

    **Service Desk Manager - up to £55,000 + Benefits - Chobham** · A very exciting Client of mine is currently investing a significant sum of money to improve the service they provide for current and new customers and need to hire a Service Desk Manager to assist with this. · The Se ...

  • Lyon Tech

    Service Desk Manager

    1 week ago

    Lyon Tech London, United Kingdom

    Job Description · LYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to ...

  • Lyon Tech

    Service Desk Manager

    1 week ago

    Lyon Tech London, United Kingdom

    LYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. · An ...

  • MRP-Global

    Service Desk Manager

    6 days ago

    MRP-Global London, United Kingdom

    Job Description · Service Desk Manager – 50% remote working · We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK. · Permanent role offering an excellent salary package - £60-65,000 base + bo ...

  • La Fosse

    Service Desk Manager

    1 week ago

    La Fosse Greater London, United Kingdom

    Reporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the dai ...

  • Context Recruitment

    Service Desk Manager

    1 week ago

    Context Recruitment London, United Kingdom Permanent, Full time

    Service Desk Manager - London (North West) · IT Managed Services · An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries inc ...

  • Endeavour Recruitment Solutions

    Service Desk Manager

    1 week ago

    Endeavour Recruitment Solutions United Kingdom

    Technologies: service desk ITIL ITIL french dutch medical pharmaceutical · Service Desk Manager - French and or Dutch speaking Job Description · Service Desk Manager who is fluent in French or Dutch is required to join a world leader in the pharmaceutical sector based in Bruss ...

  • Clear Channel International

    Service Desk Manager

    3 days ago

    Clear Channel International London, United Kingdom

    Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets. · Our mission is to "Create the future of media", to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure. · Technology is at t ...