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Bolton

    Manager service training - Bolton, Greater Manchester, United Kingdom - Post Office Ltd

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    Full time
    Description

    Career Opportunities:
    Requisition ID Posted - Retail (Retail)- Postmaster Onboarding PS Service Centre Bolton (Admin Retail Operations - Fixed Term - Full Time - North West of England

    The role is responsible for managing the teams that have responsibility for taking potential new Postmasters through the Suitability Assessments process as well as the scheduling of training and support for all our postmasters.

    You will have direct line management responsibility for two teams of four which will include acting as an escalation point of contact as well as maintaining and updating process controls.

    You will ensure all policies are being followed by the teams as well as quality assuring and signing off on all Suitability Assessments.

    You will be accountable for workload allocation, performance management and producing weekly reports for key stakeholders across the wider business.

    Quality performance monitoring and reporting skills are key for this role as is the need for continuous improvement to ensure the team deliver a high quality timely service.

    Beyond a competitive salary, we offer a comprehensive benefits package that includes:


    • Up to 10% on target bonus opportunity
    • 25 days annual leave that increases with tenure
    • Generous pension contribution
    • Life assurance
    • Full support from our employee assistance programme and access to our employee benefits platform
    • Ever-evolving learning and development opportunities
    Our commitment to embracing diversity extends beyond just words.

    We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth.

    Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'.

    To be successful in this role, you will need to have a proven track record of strong leadership and people management skills and the ability to work independently.

    Strong computer literacy including Microsoft packages


    • Experience working on Projects and be strategically minded
    • Good knowledge of Post Office and our systems
    Post Office is an integral part of every community, upheld by the dedication and service of our postmasters.

    As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve.

    If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you.

    Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.

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