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2nd Line IT Support Engineer - Chippenham, Wiltshire, United Kingdom - Mintivo
Description
The position of 2nd Line IT Support Engineer will be welcomed into a positive team environment, based from our head office in Lacock, Chippenham, Wiltshire with flexible working from home available.
You will be an outstanding 2nd Line IT Support Engineer willing to work in a varied role where you will work with multiple customers and modern technologies alongside a fast-growing team of technical professionals.
We have assembled a strong Board of Directors and Senior Leadership Team; employees and customers as well as providing a huge amount of future career opportunities.
We believe success is built from within and is why we are incredibly proud of our team, our working environment and our fun, friendly and inclusive office culture.
We will invest in your training. We will invest our time and energy to help you develop your career andbecome the very best in your field of work.
#TeamMintivo isn't just a cliched hashtag made up for social media - it's a true reflection of what it's like to work for us.
Unlimited holiday
Performance and salary reviews
Enrolment into the Mintivo Academy, aimed on your training and development needs with time available to complete during working hours
Access to online courses, work related plus more, all at your fingertips
Auto Enrolment pension scheme
Staff and Customer referral scheme
Great working atmosphere and balanced work environment – we are high performance and we take good care of each other
Employee socials and events run by our Social Committee
Lots of cake and fruit
This is a fantastic opportunity to join a welcoming, dynamic company offering a great culture and the chance to build a successful career.
Provide ongoing support to the 1st Line Team to help upskill and improve knowledgeTo support and maintain Microsoft Server/ Desktops and Azure Cloud environments
Escalate issues to the 3rd Line Support Team where necessary
Undertake IT project work as instructed by the Projects Team
Comply with all relevant legislative and legal requirements, including industry regulations
Exceptional customer service skills and telephone manner
~3 years' experience working on a service desk
~ Working with 3rd party software/solution providers
~ Desktop & Server experience
~ Office 365 Administration including SharePoint, Teams, OneDrive etc
~ Wireless configuration and management
~ Firewall & router configuration, upgrades and management
No formal qualifications are required but it is important that you have some relevant technical skills and experience.
5 hours a week Mon-Fri.
Due to the nature of the job some occasional work at weekends and outside of normal hours may be required.
Travel to customer sites may be required so the ability to travel as and when required needs to be considered.
Mintivo Ltd are committed to securing the best talent regardless of gender, race, religion, age, sexual orientation, marital status, disability or any other characteristic that makes you, you.
2nd Line IT Support Engineer professionals in Chippenham
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Allie Waghorn
Administrator
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Roy Tuxford
Lead Deployment Engineer