- Lead the implementation and co-ordination of Zenzero's onboarding and transition strategy for customers
- Reporting on agreed Service Transition metrics against the project progress and deliverables
- Work closely with the Service Desk and other delivery teams to ensure timely updates and the acceptance into service process is completed
- Understand and ensure key service management processes are in place such as Change Management, Service Request Management, Asset and Configuration management
- Provide guidance and training on the Support Portal and Service Desk processes to customers
- Manage and communicate risks relating to customer onboarding and the transition of new IT services
- Manage expectations internally and externally for service take on
- Maintain and improve Service Transition processes, ensuring they are understood by all stakeholders and embedded within the organisation
- Supporting any ad hoc pre-sales engagements
- Requires a relevant bachelor's degree, or/
- At least 3 years of experience in managing IT related projects or experience in an existing Service Desk / Service Management function
- Experience with ITIL framework
- Project management experience. Prince2 or Agile Foundation would be beneficial.
- Familiarity with Change Management processes such as ADKAR
- Experience with complex stakeholder management
- Good understand of M365 and associated licencing models
- Confident communication
-
Asset Transition Manager
6 days ago
Oliver James London, United KingdomLong term savings and retirement business seeking an Asset Transition Manager with a focus on internal transitions to join their office in Edinburgh or London · Oliver James are pleased to be working with a long term savings and retirement business seeking an Asset Transition Man ...
-
Asset Transition Manager
1 week ago
BCT Resourcing London, United KingdomLong term savings and retirement business seeking an Asset Transition Manager with a focus on internal transitions to join their office in Edinburgh or London · Company client pleased to be working with a long term savings and retirement business seeking an Asset Transition Manag ...
-
Service Transition Manager
1 week ago
Experis London, United Kingdom Full timeService Transition Manager · 12 months · London - x2 days onsite · Active SC security clearance required · £460 per day inside ir35 · Role overview: · Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the cl ...
-
Service Transition Manager Role
6 days ago
Yolk Recruitment Ltd London, United Kingdom**Service Transition Manager - Fixed Term** · **The Opportunity** · Yolk Recruitment Public Sector & Not-for-Profit team is partnered with Uk's largest savings organisations in the UK. The Service Transition Manager role is a Fixed Term contract for 23 months with a possibility o ...
-
Transition Manager
1 week ago
FalconSmartIT London, United KingdomJob Title: Transition Manager · Location: London, UK · Type: Contract · Job Description: · Experience: · We need a Transition Manager (onsite – UK location) on immediate basis. · Client location is London (London Bridge). We are ok with the candidate to be in Birmingham location ...
-
Service Transition Manager
1 week ago
Ocado Group Hatfield, United Kingdom**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or be ...
-
Salesforce Transition Manager
1 week ago
Wipro London, United KingdomJob Description · About the job · WIPRO is a leading global information technology, consulting and business process services company. Composed of pragmatic, experienced, and certified consultants, WIPRO continues to establish itself through proven practices, through its customer ...
-
Service Transition Manager
2 days ago
Cisilion Ltd. United KingdomHead of Talent at Cisilion | Delivering Beyond Expectations · Job Poster · About the job · Cisilion has the exciting opportunity for a Service Transition Manager to join them on a permanent basis. This role is on a hybrid basis with c. 1 day a week spent in our Leatherhead, Su ...
-
service transition manager
4 days ago
WSP Global Inc. United KingdomSERVICE TRANSITION MANAGER – M&A (OPERATIONAL READINESS) · United Kingdom · Job Description · The Service Transition Manager in Operational Readiness operates between Service Design and Service Operations to ensure effective, efficient and safe transition of new or modified ser ...
-
Nearshore Transition Manager
1 week ago
BOARD Deutschland GmbH London, United KingdomAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the pa ...
-
Service Transition Manager
4 days ago
Zenzero England, United KingdomService Transition ManagerZenzero are a leading midmarket MSP with offices based in several locations across the UK including London, Coventry, Guilford, Basildon, Inverness and Aberdeen. With extensive growth plans and modern ways of delivering managed IT services to our custome ...
-
Service Transition Manager
2 days ago
Oracle Contractors United KingdomDescription: My client is looking for an ERP manager with strong transition and support experience to help receive new solution. · 5 Key Skills Required: · Risk, scope, planning and budgeting. · Planning IT processes. · Service delivery management. · Application Maintenanc ...
-
service transition manager
4 days ago
WSP Global Inc. United KingdomThe Service Transition Manager in Operational Readiness operates between Service Design and Service Operations to ensure effective, efficient and safe transition of new or modified services and processes into the operational environment. · Responsibilities · Responsibilities of ...
-
Salesforce Transition Manager
1 week ago
Wipro London, United KingdomAbout the jobWIPRO is a leading global information technology, consulting and business process services company. Composed of pragmatic, experienced, and certified consultants, WIPRO continues to establish itself through proven practices, through its customer orientation and its s ...
-
Service Transition Manager
2 weeks ago
Experis UK London, United KingdomRole: Service Transition Manager · Location: 2 days onsite per week in London - York Road · Length: Initial 12 months · Salary: Competitive · About the role: · One of our global client teams in the technology industry is looking for an Service Transition Manager. You will have en ...
-
IT Service Design and Transition Manager
6 days ago
Gatwick Airport Dorking, United KingdomJob Requirements · **IT Service Design and Transition Manager** · Are you our next IT Service Design and Transition Manager? Due to a recent promotion, we are looking for someone who can help us redefine what's possible for our IT services team. · As part of our 'Grow with Gatwic ...
-
Service Design Transition Manager
1 week ago
Amber Labs London, United KingdomJob Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutio ...
-
Transitions & Client Onboarding Manager
1 week ago
Ramsey Portia London, United KingdomJob Description · A leading fund manager are seeking a Client Onboarding/Transitions Manager to join their Operations department. · Duties & Responsibilities: · Proactively lead the full end-to-end implementation of company products and funds, as well as institutional client acti ...
-
Service Transition Manager 243777
1 day ago
Little Fish (UK) Ltd. United KingdomWork location: Nottingham or Sheffield (Hybrid) · Salary up to £60,000 · Must be eligible for SC Clearance (Must have been a UK resident for the last 5 years). · Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us ...
-
ITIL Service Transition Manager
1 week ago
R3vamp United KingdomJoining a market leading telecoms organisation, you will establish a service-management capability to serve customer accounts · 19th April, 2024 · £65,000 per annum · Bradford (Hybrid) · 12 Months FTC · Your new role · Working for one of the UKs largest telecoms operators, y ...
Service Transition Manager - England, United Kingdom - Zenzero
Description
Service Transition Manager
Zenzero are a leading midmarket MSP with offices based in several locations across the UK including London, Coventry, Guilford, Basildon, Inverness and Aberdeen. With extensive growth plans and modern ways of delivering managed IT services to our customers, we are looking for a passionate customer centric individual who is ready to support the growth of the service delivery function.
In this role you will be responsible for ensuring new customers have a smooth and seamless transition to Zenzero. You will work closely with the Sales team, Service Desk Managers, Technical Consultants and Service Delivery Manager to onboard the customer and provide end-user training on our service desk portal and processes. This role is a great opportunity for a detail oriented and customer focused individual. You do not need to be technical to fulfil the role, but an understanding of IT Managed Services would be advantageous.
Key Responsibilities:
Qualifications and Skills: