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Kidderminster

    Deputy PCN Operations Manager - Kidderminster, United Kingdom - Wyre Forest Health Partnership

    Wyre Forest Health Partnership
    Wyre Forest Health Partnership Kidderminster, United Kingdom

    1 month ago

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    Permanent
    Description

    Job summary

    The Wyre Forest Health Partnership are looking are looking to recruit a Deputy PCN Operations Manager to work 24 hours per week. The keen and enthusiastic individual will work closely alongside thePCNOperations Manager to ensure the smooth day-to-day functioning of the service and to provide leadership and guidance to the administrative and support staff.

    Main duties of the job

    Lead the team when the PCN Operations Manager is absent.

    To deliver day to day employee management activitiesas required or delegated by the PCN Operations Manager.

    To deliver an outstanding patient experience

    To support the PCN Operations Manager indelivering the profitability of the delegated PCN services, driving greatresults and performance to an outstanding standard.

    Support the equality, diversity and rights of patients, carers andcolleagues, ensuring rights, privacy, dignity needs and beliefs of patients,carers and colleagues are respected at all times.

    About us

    Wyre Forest Health Partnership:one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team.

    WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having management and leverage for a large number of primary care employees (c250 people & c50 GPs). We also look after c patients. We have a very strong quality improvement ethic, and are always looking to improve.

    WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.

    Job description

    Job responsibilities

    Work closely with the PCNOperations Manager to ensure the smooth day-to-day functioning of the operationand to provide leadership and guidance to the administrative and support staff.

    Lead the team when the PCN Operations Manager is absent.

    To deliver day to day employee management activitiesas required or delegated by the PCN Operations Manager.

    To deliver an outstanding patient experience

    To support the PCN Operations Manager indelivering the profitability of the delegated PCN services, driving greatresults and performance to an outstanding standard.

    Support the equality, diversity and rights of patients, carers andcolleagues, ensuring rights, privacy, dignity needs and beliefs of patients,carers and colleagues are respected at all times.

    Act in accordance with the organizations purpose andprinciples, Care, Commitment, and Integrity. Supporting the delivery ofoutstanding Primary Care.

    Invest in your personal and professional development to achieve your potential, by doingmore, doing better, or doing different. Continuously engage with andactively contribute to your Profession.

    Support the PCN Operations Manager to create theconditions for all Employees to thrive, make their best contribution andachieve their potential.

    Manage clinicians within multi-disciplinary and matrix teams to achieve anddeliver clinical outcomes, in line with business needs, WFHP Policiesand healthcare guidance.

    Directly manage the PCNServices team in the absence of the PCN Operations Manager, including allnon-clinical employees, PCN workflow and organisation, ensuring a safe,efficient and effective operation.

    Management andLeadership - Support the PCN Operations Manager in managing the EmployeeLifecycle as required or delegated by the PCN Operations Manager. Including,where appropriate, employee appraisals or sickness absence meetings. Ability tohave courageous conversations and address shortfalls as well as celebratesuccesses.

    CommercialProfitability - Assist the PCN Operations Manager in delivering commercialprofitability, monitor and manage direct costs and understand serviceprofitability and business next steps. Work with the PCN Operations Manager toidentify cost savings and revenue growth.

    Patient Services - Collaborate with the PCN Operations Manager todeliver effective, efficient patient care. Handle patient complaintseffectively, seeking resolution and maintaining patient satisfaction.

    Person Specification

    Qualifications

    Essential

  • N/A

    • Desirable

  • N/A

    • Experience

    Essential

  • Full UK Driving License/Access to Transport (This role will require cross site working)

    • Desirable

  • Understanding of healthcare regulations, compliance and industry standards including QOF, CQC and CIEF.
  • Experience attending meetings with other healthcare professional/administrators.
  • Experience of presenting to audiences of healthcare professionals/administrators at meetings.

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