- Making outbound calls to existing customers to arrange cooking oil orders and waste collections.
- Building strong relationships with customers, ensuring satisfaction and loyalty.
- Collaborating with sales teams to onboard new clients.
- Handling inbound customer communications effectively.
- Managing email, web, and social media inquiries professionally.
- Coordinating with depot staff for deliveries, collections, and stock management.
- Updating customer records and maintaining accurate details on the CRM system.
- Providing regular reports on customer feedback and sales performance.
- Outstanding verbal and written communication skills.
- Customer-focused with a positive attitude.
- Proficiency in Microsoft Office and CRM software.
- Proactive and target-driven mindset.
- Ability to multitask and work well under pressure.
- Strong team player with good collaboration skills.
- Prior experience in customer service, sales, or telemarketing is a plus.
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Account Manager - Stroud, United Kingdom - Brook Street UK
Description
Customer Service / Account Management
Location: Stroud
Work Schedule: Mon - Fri (No Weekends)
About the Company
We strongly believe in transforming used cooking oils into renewable energy sources. Our innovative technology enables us to convert waste products into valuable resources, benefiting both businesses and the environment.
Role Summary/Scope
We are looking for a proactive Customer Service Executive to join our team. Your main tasks will include liaising with existing customers for oil collections/deliveries and supporting the sales team in acquiring new clients. The ideal candidate should possess outstanding communication skills, be target-oriented, work well in teams, have a positive mindset, and consistently meet customer needs.
Key Responsibilities & Duties
You will be responsible for:
Experience, Skills & Qualifications