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    Customer Account Manager Stroud - Brook Street UK

    Brook Street UK
    Brook Street UK Stroud, United Kingdom

    1 week ago

    Default job background
    Full time Construction / Facilities
    Description

    Customer Account Manager

    Full time £28,000 per annum

    Location: Brimscombe

    Start date - ASAP

    You will be responsible for:

    • Making outbound calls to existing customers to take their orders and book in waste collections.
    • Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
    • Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
    • Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
    • Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
    • Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
    • Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
    • Reporting on customer feedback, issues, and sales performance

    Experience, Skills & Qualifications

    • Excellent communication and interpersonal skills, both written and verbal.
    • A friendly, positive, and customer-focused attitude.
    • Proficient in Microsoft Office and CRM software is essential.
    • A proactive and self-motivated approach to work.
    • The ability to work under pressure and handle multiple tasks.
    • The ability to work as part of a team and collaborate with other departments.
    • Experience in customer service, sales, or telemarketing is preferred but not essential.

    Due to a high intake of candidates, please assume that you have been unsuccessful should you not receive a call within 7 days of applying.

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