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    Patient Process Administrator - Derby, United Kingdom - University Hospitals of Derby and Burton NHS Foundation Trust

    University Hospitals of Derby and Burton NHS Foundation Trust
    University Hospitals of Derby and Burton NHS Foundation Trust Derby, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    If you are looking for an interesting and varied position and would like to work as part of a friendly and busy team this could be the position you are looking are recruiting a Receptionist to join the team in the Acute Medicine Business Unit. You will help to improve the patient's experience and quality of care within the Medical Assessment Unit and the Medical Same Day Emergency should have the ability to interact with patients and staff on a daily basis in an efficient and friendly way and stay calm in any must be motivated, with good communication, inter-personal and administration Acute Medicine Business unit is committed to developing and enhancing skills that you currently possess and will offer you the opportunity to gain further skills via a range of training courses designed to suit your own needs.

    Main duties of the job

    You will work as part of a multi-disciplinary team within the Medical Assessment Unit providing a comprehensive front line receptionist/administrative service on a 24 hour service rotation.

    This post involves booking in patients, transferring, discharging and answering enquiries from patients, relatives and staff.

    You will be responsible for processing patient details to create and maintain the patient's record whilst they are on the ward.

    The role is based within the busy, clinical environment of the Medical Assessment Unit. You will be required to assist with the mentoring of new PPAs to the department

    Medical Same Day Emergency Care

    To provide an efficient, effective and friendly reception service to patients and visitors attending the ward/unit, facilitating the delivery of a patient focused service in accordance with Trust and Division requirements. To provide a comprehensive clerical and administrative support, maintaining high standards within the working environment.

    Closing date of applications: 8 May 2024

    Interview date: 22 May 2024

    About us

    As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

    Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

    In return we will offer:

  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

    • Key Facts about our Trust:

  • We see on average 4810 OP appointments per day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.
    • Job description

    Job responsibilities

    Provide an effective face to face/telephone reception service usingverbal and written communication to liaise with patients, relatives, staff,wards/units, directorates and external agencies/people to support thedelivery of an efficient patient service.

    Register patients on arrival, ensuring all demographic and episodedetails are recorded on the patient administration system.

    To use patient administration system and other Trust Applicationsrequired supporting the patients pathway. Duties include checking andupdating patient lists and using IT systems to accurately log alladmissions, transfers and discharges.

    Arrange outpatient clinic appointments for patients where appropriate arrange ambulance transport for patients.

    Responsible for dealing with all queries, either via telephone or face toface promptly and efficiently to ensure that an accurate and qualityinformation service is provided to the multi disciplinary team, patientsand their relatives.

    Complete administration tasks, and undertake any typing as required, Diagnostic reports ensuring continuity of service is maintained including filing, photocopying, faxing, fault reporting, completion of theadmission/discharge book, GP and clinic letters, arrangement of patientfollow up appointments, ensuring tests/investigations are correctlycompleted.

    Takes responsibility to ensure on a daily basis all discharges arecompleted on the appropriate system in a timely fashion.

    Administration support for Sister/Nurse-in-Charge/Senior Clinician maybe required.

    Order and maintain ward supplies as necessary and in accordance withTrust policies.

    Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

    Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers

    Person Specification

    Qualifications

    Essential

  • GCSE English or equivalent
  • NVQ level II Customer Service or equivalent

    • Skills

    Essential

  • Standard level of IT literacy

    • Experience

    Essential

  • Previous Administration experience
  • Previous experience of working with the public - customer care
  • Standard keyboard skills - OCR, RSA 1 or equivalent experience

    • Desirable

  • Demonstrable experience working in a hospital setting

    • communication

    Essential

  • Application form - good, coherent information contained
  • Attention to detail
  • Supporting information
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