- Oversee the completion of daily tasks by Customer Service Advisors in accordance with KPIs.
- Maintain and manage the knowledge base for company technical guidance.
- Investigate customer complaints on behalf of Account Managers.
- Communicate business updates within the department.
- Compile and present team performance to management.
- Conduct performance appraisals and individual review sessions with team members.
- Perform quality assurance and profitability investigation on sales orders.
- Develop and execute training programs for Customer Service Advisors.
- Demonstrated leadership in customer service with a track record of managing teams and meeting KPIs.
- Proficiency in CRM software, data analysis, and reporting.
- Experience in developing and implementing internal training programs.
- Strong problem-solving skills with a customer-first mindset.
- Excellent communication and interpersonal abilities.
- Capability to manage and resolve customer complaints effectively.
- Ability to conduct performance evaluations and manage staff development.
- Leadership qualities to inspire and guide the customer service team.
- Effective communication skills for clear and concise interactions.
- Strategic thinking for process improvement and issue resolution.
- Strong organisational skills to handle multitasking and prioritisation.
- Empathy to understand and respond to customer needs and team concerns.
- Decisiveness to make timely and well-informed decisions.
- Conflict resolution skills to diplomatically navigate and resolve disputes.
- Commitment to continuous learning and professional growth.
- Resilience to maintain composure and performance under pressure.
-
Office Manager
3 days ago
Reed Accountancy Sheffield, United KingdomReed is working with a client in the manufacturing industry that remains one of the few UK companies of high-integrity and re-melted materials and components. Our client supplies to Aerospace, Oil & Gas and Civil Nuclear industries and their goal are tobe the supplier of choice. ...
-
Office Manager
1 week ago
Metalis Engineering Recruitment Limited Sheffield, United Kingdom**Metalis** are currently working with a large independent Uk **industrial machinery manufacturing company.**They are currently looking for**Office Manager** to join their team. · Salary **:£30,000 - £35,000** · - have strong administration and communication skills · - have the a ...
-
Office Manager
1 week ago
Chase and Holland Recruitment Ltd Sheffield, United Kingdom**Office Manager - Sheffield - Circa £38,000** · Chase & Holland are excited to be working with a rapidly growing leading manufacturer in Sheffield who are looking to recruit an Office Manager to join their team. · As Office Manager, you will lead a small team of 4/5 ensuring smo ...
-
Portfolio Management Officer
3 days ago
Department for Education Sheffield, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £32,222- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Higher Executive Officer**Contract type**: · - Permanent**Business area**: · - DFE - Skills Group**Type of role**: · - Project De ...
-
Office Manager
1 week ago
North Oak Recruitment Ltd West Bridgford, United KingdomOffice Manager - Wealth Management · Nottingham (our ref AL hybrid (2 days remote & 3 days in the office per week) · Salary £30,000 - £40,000 dep on exp + benefits · My client is an established and award-winning IFA based on the outskirts of Nottingham. They now have an outstandi ...
-
Management Information Officer
1 week ago
Derbyshire County Council Matlock, United KingdomThe Childcare Act, section 12, places a duty on local authorities to provide information, advice and assistance to parents and prospective parents. The Families Information Service provide comprehensive and up to date information about childcare and early education. · The expansi ...
-
Office Manager
3 days ago
GCB Recruitment Nottingham, United KingdomWe are currently looking for an Office Manager to join our clients, a well-established Financial Planning firm in the Nottingham area. · **Working hours**: · As an Office Manager, you'll be required to work Monday - Friday (Mon & Fri at Home) · **The successful Office Manager wil ...
-
Office Manager
1 week ago
Aspire People Limited Alvaston, United KingdomAre you a talented School Business Manager/Assistant currently seeking a new opportunity in Derby. · As a full time, Business Manager, you will be expected to perform as if you were a permanent member of staff. You will be expected to · *Attend Senior Management/Leadership Team, ...
-
Office Manager
1 week ago
Arthur Rose Recruitment Ltd Wakefield, United KingdomOffice Based Role · Wakefield · Salary Negotiable - DOE · - Leadandmanagethecompany'sbusinesssupportteamtoensurethesmoothfunctioningofthecompany.SetKPIs,goals,conductsix-monthperformancereviewsandmonthlyjobchats. · - Facilities management, including liaising with landlords, secur ...
-
Office Manager
1 week ago
Talk Staff Nottingham, United KingdomAre you an experienced Office Manager looking for a new and exciting challenge? Do you enjoy managing a team of great individuals, training and developing them? Are you equipped at making on the spot decisions and working in a fast paced, busy environment? · Our reputable client ...
-
Office Manager
3 days ago
Simpson Judge Ltd Macclesfield, United KingdomMy client is a leading global Research & Development and Manufacturing Organisation who provide services to the biotechnology and pharmaceutical industries. With recently expanded process development labs in Manchester, UK & Hyderabad, India, and increasedcommercial manufacturing ...
-
Office Manager
6 days ago
Distinct Recruitment Nottingham, United KingdomReporting to the Operations Director, you will be managing a team of 9-10 Administrators and Paraplanners. Financial Services experience isn't essential but would be ideal. The company offer hybrid working from the start with an excellent benefits packageincluding - 26 days holid ...
-
Office Manager
1 week ago
Page Personnel Secretarial & Business Support Nottinghamshire, United Kingdom**Client Details** · Our client is an industrial supplies company who retail their products to businesses. They have excellent customer reviews and are a reputable business. · **Description** · **Profile** · Office management experience is essential - IOSH is preferable, and some ...
-
Office Manager
1 week ago
Ortus PSR Nottingham, United KingdomThis firm has a strong ethos of growth, kindness and collaboration. That's why this practice is recognised as one of the** top financial planning companies to work for**, they have **Chartered Financial Planner** status and are regularly judged tobe a** Top 100 Financial Planning ...
-
Office Manager
1 week ago
Linsco Ltd. Belper, United Kingdom Full timeLinsco are looking for an Office Manager to start work for a reputable construction client of ours in Belper. · Working hours are 7:30am - 4:30pm, Monday to Friday. · Requirements- · Extensive document controller background · Will be based in Head Office · IT literate · Front ...
-
Office Manager
1 week ago
Adept Resourcing Engineering Doncaster, United Kingdom Full timeOffice Manager – Doncaster · We are currently seeking an organised and detail-orientated office manager/ senior office admin to provide support in a versatile environmental and H/S management role. This is a permanent job opportunity working for a well-established business based ...
-
Case Management Officer
1 day ago
Mansfield District Council Mansfield, United Kingdom**Department** · Mansfield District Council · **Reference** · MDC8740 · **Salary details** · £ £36648 · **Job term** · Full Time · **Hours** · 37 · **Closing Date** · 11 February 2024 · Temporary for months. · An exciting opportunity has arisen in the Environment and Community Pr ...
-
Housing Management Officer
1 day ago
Mansfield District Council Mansfield, United Kingdom**Department** · Mansfield District Council · **Reference** · MDC8780 · **Salary details** · £ £31364 · **Job term** · Full Time · **Hours** · 37 · **Closing Date** · 01 April 2024 · *Internal Only* · Mansfield is a great place to work, we offer great benefits including a very ge ...
-
Housing Management Officer
1 week ago
Mansfield District Council Mansfield, United Kingdom**Ashfield District Council**have a great opportunity for a **Housing Management Officer - Specialist Support**to join the team based in** Mansfield**. You will join us on a **full time, contract with fixed term funding until 31st of March hours per week)** and in return, you wil ...
-
Asset Management Officer
1 week ago
Mansfield District Council Mansfield, United Kingdom**Salary** · £26,421 - £31,364 per annum (pay award pending) · **Contractual hours** · 37 · **Basis** · Full Time · **Region** · East Midlands · **Package** · Up to 45 days per year including bank holidays Local Government pension scheme Personal Development Discounted leisure fa ...
Office Manager - Chesterfield, Derbyshire, United Kingdom - Optimise by Recruitment
Description
Overview:
The Customer Service Manager will oversee and lead a team of Customer Service Advisors with the aim of ensuring the delivery of exceptional customer service. The role encompasses the responsibility of managing the onboarding process for new team members, ensuring they are well-equipped to meet service standards. Additionally, the manager will be required to handle and investigate customer complaints, providing resolutions that uphold the company's reputation for customer satisfaction. The role also involves the development and implementation of efficient departmental processes, as well as monitoring adherence to these processes to ensure consistent service excellence.
Responsibilities:
Role & Competency Requirements:
If you are a dedicated professional with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV.