- Ensure excellent service standards and maintain high client (user) satisfaction.
- Record all incidents/requests on the ITSM platform.
- Deal with escalated issues from the Internal Support team and management.
- Take ownership of requests assigned to you and manage them through to resolution.
- Train other members of the Internal IT team.
- Writing and maintaining guides/technical documentation for new and updated
- software/processes and systems.
- Available for on-call out of hours support.
- Assisting with the implementation and continual improvement of IT systems and fulfilling IT Project
- tasks as directed by the Internal Systems Security Lead or Transformation department.
- Patch management – ensure all Internal systems and applications are secure and receive
- patches according to ANS patch management policy.
- Participate in the ANS Change Advisory board meetings.
- Participation in Audits supporting the ANS Compliance team.
- Established knowledge of modern Windows (desktop and server) operating systems and also
- familiar with MacOS operating systems.
- Competent knowledge of iOS and Android operating systems.
- Good working knowledge of on-premise and Azure Active Directory.
- Good working knowledge of Group Policy management and Microsoft Intune.
- Established knowledge of Microsoft 365 infrastructure including Exchange Online, SharePoint
- and Teams.
- Good working knowledge of IT helpdesk service processes, SLAs/KPIs.
- Working within a team and the ability to also work independently.
- Technical understanding of current leading technologies and industry terminology.
- Good working knowledge of ITAM principles and registers of software and equipment.
- As standard: 25 days' holiday, plus you can buy up to 5 more days
- A little extra: we'll give you your birthday off, and an extra celebration day for whatever you want Tying the knot? You get 5 days' additional holiday in the year you get married. Oh, and 5 volunteer days
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks' full pay, Paternity: 3 weeks' full pay, Adoption: 16 weeks' full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
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Internal Systems Administrator - Manchester, United Kingdom - ANS
Description
What is the point of this role?
We have an exciting new opportunity for an Internal Systems Administrator to come join our internal IT team. You will support and assist the Internal IT team with maintaining the ANS internal cloud and on-premises infrastructure. You will also be expected to contribute to ensuring that the Internal infrastructure is kept secure and meets all relevant certifications i.e. ISO27001, PCI-DSS & Cyber Essentials. You will also be expected to contribute extensively to projects that require the Internal Systems team and become a key contact for the business from a technical standpoint.
Being part of the Internal Systems team, you will be a point of escalation for the Internal Support team and assist with any ticket escalations and also be expected to contribute totraining members of the Internal Support team as part of continual development.
What will I be doing?
What will I bring to the role?
Must-have skills and experience
What is needed to do the role? Desirable but not essential:
AZ-104 – Azure Administrator Associate
SC-300 – identity and Access Administrator Associate
MS-900 - Microsoft 365 Fundamentals
Why work for ANS?
At ANS, we've created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We're proud of the inclusive, fun, dynamic environment we've created. It's a safe space that works for all. You don't have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at .
What's in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we're your kind of workplace.
Company benefits
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
