- To carry out new and in-service product and system supportability analysis.
- To provide high levels of confidence in our capability to meet the internal and external customer ILS support requirements.
- To sustainably grow the service and support function within the business in line with the Head of Customer Support Services direction.
- To provide portfolio managers, Campaign managers and BU leadership with ILS insights and inputs to both future and current customer supportability requirements.
- To support the engineering functions in carrying out new and in-service products and system supportability analysis.
- To keep the Portfolio and project managers informed of relevant risks, issues and progress of the ILS functions, escalating appropriate matters for resolution.
- Deliver the ILS service support offering across key business functions (portfolio, project management, engineering and manufacturing) to ensure they meet whole life cost targets ensuring project / service profitability.
- Determine, develop and delivery of project ILS strategies, plans and reports in conjunction with the relevant service and project deliverables. Includes ILS elements planning, LSA tailoring, in-service support planning and logs demo's.
- Work with engineering, production and supply chain to provide both product and system supportability reporting and assurance, through the application of the relevant ARM&T principles.
- Own and manage the Service and support ILS responses to Customer Requests for Proposal (RFP), Invitations to Tender (ITT), Statements of Work (SoW), Tender Assessments and Contract Specifications.
- Support business growth as an ILS SME for bids, partnering agreements including planning, pre-contract discussions, product development, project ILS meetings & reviews.
- Support engineering in the production of FMECA's, RBD's and MTBF generation.
- Degree or HND/HNC qualified in electrical or mechanical engineering or with relevant experience in the Defence Industry
- Experience contributing to bid responses, understanding customer requirements, estimating costs, and providing bid content such as ILS/IPS plans
- Experience in the service support of low volume, high value, products and systems in a highly regulated environment
- Knowledge and experience of the application of through-life support standards such as DEF STAN 00-600, 00-40, 00-42, Mil Std 217F and KiD
- Experience in working with customers in a matrix managed team
- Good knowledge of MOD support frameworks and experience in their application as a supplier
- Your work will typically be working from Woking (or Romsey), with occasional travel to customer sites. International travel may be required on an infrequent basis (up to 2 times a year).
-
Customer Support Engineering Intern
2 days ago
Altair Engineering Romsey, United Kingdom**Transforming the Future with the Convergence of Simulation and Data** · **Customer Support Engineering Intern** · **Duration**: 12 months / 08hrs per day · Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian ...
-
Customer Support Engineering Intern
2 days ago
Altair Engineering Romsey, United Kingdom**Transforming the Future with the Convergence of Simulation and Data** · **Customer Support Engineering Intern** · **Duration**: 12 months / 08hrs per day · Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian ...
-
IT Support Engineer
2 days ago
Edison Hill Search Southampton, United Kingdom**IT Support Engineer · Southampton, Hampshire · **Salary**: £35,000** · Our client is a small, well-established, growing IT MSP based on the outskirts of Southampton, Hants area. · They have an exciting opportunity for a motivated IT Support Engineer with 4 plus years of experie ...
-
IT Support Engineer
1 week ago
Circle Recruitment Southampton, United KingdomIT Support Engineer - 2nd line - Citrix - Southampton · IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton · Experience required: · - Strong experience ...
-
IT Support Engineer
1 week ago
Deerfoot IT Resources Ltd Southampton, United KingdomDo you have IT support experience, and are you seeking a new job in Southampton? Our client is looking for a full-time IT Support Engineer, and the role comes with a salary of up to £28k and an attractive benefits package. · As a flexible IT Support Engineer, you will support fro ...
-
Project Support Engineer
1 week ago
Shorterm Group Eastleigh, United KingdomJob title: Project Support Engineer · Job location: Eastleigh · Hourly rate: £27.06 PAYE / £34.70 Umbrella · Shifts: Flexible 24/7 - Days / Nights & Weekends. · Hours per week: 50 hours a week · Duration: On-going contract · Start date: ASAP · Disciplines considered: Rolling Stoc ...
-
Citrix IT Support Engineer
1 week ago
ITECCO Southampton, United Kingdom**?Citrix IT Support Engineer, Southampton, up to £35,000 DOE?** · **Role: Citrix IT Support Engineer** · **Location: Southampton** · **Salary: up to £35,000 DOE** · **Don't miss out** · **?? ??** · My favourite client, one of the Top 100 names in the legal sector, is welcoming a ...
-
IT Field Support Engineer
2 days ago
SCC Southampton, United KingdomIT Field Support Engineer · Remote Field based role covering the South Coast - Hampshire/Dorset areas · Due to unprecedented growth, SCC, Europe's largest privately owned IT organisation, is looking for a Field based IT Support Engineer to join their highly skilled and motivated ...
-
IT Desktop Support Engineer
1 week ago
Circle Recruitment Southampton, United KingdomIT Desktop Support Engineer - 2nd line - Citrix - Southampton · IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton · Experience required: · - Strong ex ...
-
IT Field Support Engineer
2 days ago
SCC Southampton, United KingdomIT Field Support Engineer · Remote Field based role covering the Hamphire and Dorset area · Due to unprecedented growth, SCC, Europe's largest privately owned IT organisation, is looking for a Field based IT Support Engineer to join their highly skilled and motivated team. · This ...
-
Desktop Support Engineer
6 days ago
Exponential-e Southampton, United Kingdom**Overall purpose of the job**: · - Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk · - Provide 2nd Line on site as well as remote desktop support to Exponential-e customers · - Work in a rotation to provide ...
-
2nd Line Support Engineer
2 days ago
Polar Recruitment Services Southampton, United Kingdom**2nd Line Support Engineer** · **Permanent** · **Up to £26,600 per annum plus benefits and career progression** · **This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to cour ...
-
2nd Line Support Engineer
1 week ago
ITECCO Southampton, United Kingdom**?NEW TODAY?** · **Role: 2nd Line Support Engineer** · **Location: Southampton** · **Salary: up to £35,000 DOE** · **Don't miss out** · **?? ??** · **Are you ready to progress into the next stage of your IT career? Keep reading** · My favourite client, one of the Top 100 names i ...
-
IT Support Engineer
3 days ago
Job Heron Ringwood, United Kingdom Full timeAn experienced IT Support Engineer is needed to join a team supporting IT infrastructures for multiple clients based in Ringwood, Hampshire, on a full-time basis. · You'll already be a good communicator, clear thinker and friendly. Broad experience is valued, especially around m ...
-
Support Engineer
1 week ago
Deerfoot IT Resources Ltd Fareham, United KingdomDeerfoot IT Recruitment is helping a market-leading developer and supplier of mission-critical solutions to the public sector find a full-time Support Engineer for their team in Fareham. This IT role comes with a salary of £25,000-30,000 and a additionalshift allowance and onsite ...
-
IT Support Engineer
1 week ago
Conister Bank Basingstoke, United Kingdom**IT Support Engineer** · **6 mth FTC** · **Basingstoke/Hybrid** · We are an established UK challenger bank. You will be working with a passionate, innovative, collaborative and supportive team. We are growing · To enable that growth we are looking for a skilled IT Helpdesk Engin ...
-
IT Support Engineer
1 week ago
STR Group Limited Fareham, United Kingdom**IT Support Engineer - Fareham (On-site) - £22,000 to £32,000** · We have an exciting opportunity for an individual in IT Support looking for their next step · We are searching for an IT Support Engineer to join our expanding team of Engineers to support various different compan ...
-
Supportability Engineer
20 hours ago
Atlas Recruitment Group Portsmouth, United Kingdom**Supportability Engineer** · **Hybrid working - at either Portsmouth, Scotstoun or Filton** · **Salary: competitive** · **Permanent position** · The Atlas Recruitment Group are currently recruiting for a Supportability Engineer (Logistics Support Analysis) to join an established ...
-
IT Support Engineer
1 week ago
Mploy Staffing Solutions Bournemouth, United KingdomOur client based in Poole has an immediate requirement for an experienced IT Support Engineer to join their small but very busy business systems team. · The main purpose of the role is to provide day to day IT support to Employees on-site and occasionally remotely. The support En ...
-
IT Support Engineer
20 hours ago
CPS Recruitment Ltd Newbury, United KingdomIT Support Engineer · Working for a UK leading company we are looking for a IT Support Engineer to replace a recently promoted Engineer. · We are looking for a logical thinking, quick witted, analytical and outgoing person to join our team as a Support Engineering team. · You wil ...
Integrated Logistics Support Engineer - Romsey, United Kingdom - Roke Manor Research Limited
Description
About Roke
Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The markets Roke operates in are broad but they are frequently cross-cutting at engineering and delivery levels; markets include defence, national security, public-sector and commercial industries, with diversity being at the centre of Roke's strategy.
The Opportunity
Use your supportability experience and determination to influence and advise the various business functions, engineering, project managers, bid teams, services and portfolio managers, and sales by promoting and implementing ILS activities. In addition, supporting the projects by identifying and managing ILS risks.
Primary activities include:
Key Responsibilities
Education and Qualifications
Knowledge, Skills & Experience
Where will you be based?
Security Information
Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 10 years.