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    Technical Support Representative - London, United Kingdom - Jotform

    Jotform
    Jotform London, United Kingdom

    1 week ago

    Default job background
    Description
    Jotform is a San Francisco-based SaaS company with more than 20 million users worldwide. That's because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms.

    Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises.

    We are looking for Technical Support representatives in London for our rapidly growing customer base. These are full-time, in-office opportunities with benefits.
    Your main role is to help customers via our very own support ticketing system. As a Technical Support Representative, you're also expected to collaborate with our designers and developers.

    Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices.

    Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction
    Solid HTML / CSS background is needed to help customers in building and designing forms.
    Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds.
    You should be well-versed with CMSs, CRMs, site builders, etc. You have to be witty and creative in finding workarounds.
    Adaptable , flexible and commercially aware
    Generous market competitive total compensation package
    ~100% company paid medical, dental, vision insurance
    ~ Professional Growth & Career Opportunities

    Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.



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