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    Senior Claims Advocate - London, United Kingdom - Next Employment Ltd

    Next Employment Ltd
    Next Employment Ltd London, United Kingdom

    4 days ago

    Default job background
    Description
    I am currently looking for an experienced Claims Advocate to join a forward thinking North American Property Team. Assisting the Claims Manager in managing team resources and quality control of all team activities.
    Delegating and supervising work to be undertaken by claims staff to ensure consistency of quality and service
    Undertaking ongoing communication with claims colleagues, accounts and other divisions to ensure timely and accurate production of documentation and maintenance of systems and records
    Continuing to develop and maintain relationships with peers, senior management and colleagues both within own Division
    Overseeing and completing production of new claims files and ensuring they are completed in line with defined standards
    Reviewing and assessing more complex claims anticipating any potential issues/queries and deciding on action required
    Reviewing claims received and providing feedback to placing Brokers to minimise future issues arising
    Providing Underwriters with an informed précis of claim
    Negotiating with underwriters, attorneys and clients on complex claims
    Challenging underwriters, where appropriate, on comments using knowledge of claim and previous experience
    Expanding knowledge of policies and their implications.
    Reconciling funds and accounts, investigating any discrepancies that arise
    Producing accurate and quality correspondence, filtering information to ensure relevance to receiver
    Providing regular feedback to Claims Manager on portfolio of claims, current status and market conditions and their possible implications
    Timely and efficient problem resolution using broad experience gained and escalating contentious issues/complex claims to Claims Manager or Head of Division as appropriate
    Ensuring the team's compliance with FCA Guidelines and Group rules and procedures, including maintaining accurate records
    Undertaking general office administrative duties as and when required
    Using market knowledge to justify loss reserves set by Third Parties on certain claims.

    Proactively expanding and maintaining awareness of market, industry and business class through networking, client/market meetings, attending conferences/briefings and reading appropriate articles/publications
    Recording Continuous Professional Development (CPD)

    • Knowledge and understanding of London market claims practices, processes and procedures including systems and relevant documentation
    Knowledge and understanding of North American PI claims business
    Knowledge and understanding of insurance accounting systems including clients, underwriters, third party and brokerage accounts
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