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    Transcreation Account Manager - London, United Kingdom - Translate Plus

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    Full time
    Description

    Job Description

    This is a client-facing role supported by the Senior Transcreation Account Manager, centred on providing high-quality digital content adaptation(transcreation) across all types of media with a particular focus on e-comm and SEO for a global fashion brand (H&M). The role will own day-to-day client relationships, ensuring client retention and satisfaction via good quality output, and work closely with the digital creative agency of record for H&M

    Qualifications

    Responsibilities:

  • Responsibilities include client relationship management, business development and project management.
  • By managing digital content localisation projects briefed internally or directly by the client, the Digital Content and SEO Project Manager will act as a dedicated point of contact for the client under the guidance of the Senior Transcreation Account Manager.
  • This includes assessing requirements, querying, collecting reference material, planning, quoting and scheduling, to build up and demonstrate a clear understanding of our end client's brands.
  • Sourcing and negotiating with in-market linguists specialising in SEO content creation and localisation for e-comm.
  • Using SEO tools like SEMrush, Moz and Google Adword, to name just a few, and their functionalities for keyword research, localisation and search volume data.
  • Preparation of briefs and copy decks for e-comm content localisation.
  • QA to ensure copy localisation follows translate plus quality procedures.
  • Maintaining glossaries and playbooks to ensure consistency across campaigns and projects, capturing nuances of the markets, client feedback and marketers/brand managers' preferences along the way.
  • Managing the copy review/approval process with the agency or client, building strong client and stakeholder relationships along the way.
  • Attending voice-over sessions remotely to supervise the audio recordings.
  • Coordinating QC for final checks on localised edits before the final release.
  • Support other teams on general transcreation and language services projects as and when required.
  • Ensure all admin tasks are completed on time, including reconciliation of costs.
  • Skills and competence requirements:

  • Passion for the web and new technologies.
  • High organisational skills, which are crucial to craft a long-term strategy.
  • Excellent communication to interact with technical, marketing and editorial teams.
  • Strong oral and written English skills; knowledge of a foreign language is a plus.
  • Education to degree level.
  • Excellent computer literacy.
  • Digital creation/adaptation/transcreation/production and/or media industries background.
  • 2-3 years of project management experience, taking briefs to/from creative agencies and client stakeholders in advertising production services with a specific focus on adaptation needs.
  • Proven client-facing experience.
  • Flexibility and adaptability to work in a variety of roles in a changing environment.
  • Exceptional communication skills; effective verbal/written communication with clients, suppliers and internal team members is a must for this role.
  • Excellent collaboration skills with internal stakeholders to coordinate multi-media needs across production services and ensure consistency.
  • Proactive, detail-oriented and highly organised ability to work to tight deadlines and remain calm under pressure.
  • Genuine passion for languages and production.
  • Strong business acumen and negotiating skills.

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