- Ensure all meeting notes are circulated on email and tasks uploaded to Asana within 24hrs of the meeting happening.
- Work with the specialist teams to ensure we are delivering best-in-class work to our clients.
- Assist the growth and specialist teams in project management and planning, ensuring that deadlines are met.
- Support the specialist teams when they are producing reports and insights for clients that provide value.
- Maintain and manage projects in Asana.
- Support with monthly reports, providing quality and branding assurance for the performance teams.
- Ensure work is delivered as per client roadmap.
- Manage client communication, ensuring timely responses are provided with the support of the right Found team members.
- Identify red flags/threats to either the relationship or services Found provides to Head of Client Experience.
- Report client satisfaction to Head of Client experience.
- Act as the conduit between Found and Braidr, ensuring briefing processes are followed.
- Increased response rate to NPS, at rating of 8+.
- 90% of contract renewals with clients.
- Increased rate of project clients converting to MRR.
- Exceptional quality work delivered to the client.
- Meeting client deadlines.
- Timely email responses.
- Challenge the ordinary and help the team produce great work.
- Be a go-to source of energy and insight in the team.
- Friendly and approachable.
- Work collaboratively across the agency.
- Keen to learn and get stuck in.
- Takes a proactive approach to support team members.
- Forward thinking and solutions orientated.
- Highly organised and proactive.
- Has strong communication skills.
- Curious and asks 'how can we do this be better?'
- A hunger to build positive relationships internally and externally.
- A passion to learn more about digital marketing channels including paid performance, SEO & data.
- Experience using Microsoft Office.
- Flexible Working - remote & flexible hours
- Personalised Career Development
- Summer hours on Friday + early finish on Fridays throughout the rest of the year
- Birthday day off + half a day leave throughout the year for extra celebrations
- Interchangeable bank holiday switch to celebrate the days important to you
- Employee Wellbeing Initiatives including Employee Assistance Programme
- Pension
- Bippit financial coaching
- Bupa Healthcare
- Enhanced parental leave
- Pregnancy loss and parental bereavement leave
- Compassionate leave
- Eye-care vouchers
- Summer and Christmas party
- Life Assurance & Income protection
- Cycle to work scheme
- Computer purchase scheme
- Regular lunch and learns
- Team socials
- Opportunities to attend conferences and industry events
- And more
-
Events and Experience Executive
1 week ago
Movember London, United KingdomJoin our Fundraising team to support the delivery of an annual calendar of events to engage supporters and stakeholders · - Use your admin and organisation skills to make a positive difference to men's health · - Key point of contact for team members and incoming enquiries throug ...
-
Customer Experience Executive
6 days ago
Give A Grad A Go London, United KingdomA competitive starting salary of £35,000 · - A chance to be part of a company making a real impact in the cyber security · - Opportunities for professional growth · **Company profile - Cyber Security** · As a Customer Success Executive will be working for a London-based start-up ...
-
Brand Experience Executive
1 day ago
Unibail-Rodamco-Westfield London, United KingdomWho are we · - Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working toget ...
-
Guest Experience Executive
6 hours ago
4C Group London, United Kingdom**Job Ref**:4C1112 · **Branch**:The Westin London City · **Location**:The Westin London City, London (Central) · **Salary/Benefits**:Market related Salary + Service Charge · **Contract type**:Permanent · **Hours**:Full Time · **Hours per week**:40 · **Posted date**:20/03/2024 · * ...
-
Guest Experience Executive
4 days ago
The Montcalm Royal London House London, United KingdomGuest Experience Executive · **Description** · **About Montcalm Collection** · United by timeless style and peerless service, the Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and ...
-
Customer Experience Executive
1 day ago
International House London London, United Kingdom**Role**: Customer Experience Executive · **Salary**: £20,000 - £25,000 per annum depending on experience · **Start date**: From March/April 2023 · **Type of contract**: Permanent · **Hours**: 35 hours per week, Monday - Friday · **Location**: Covent Garden, London · **To Apply** ...
-
Customer Experience Executive
1 week ago
The Knot Worldwide London, United Kingdom**Title/Position**:Customer Experience Executive · **Reporting to**:Country Manager, Local Revenue Operations · **Role type**:Permanent, Full-Time · **Location**:Central/West London and working from home · **About Hitched** · Hitched is the UK's leading digital wedding business p ...
-
Customer Experience Executive
1 week ago
Qured London, United Kingdom**The Role**: · As a Customer Experience Executive you will act as the face of the company and provide excellent service - to both B2B and B2C patients. You will be responsible for conducting virtual testing with our patients, and acting as the initial point of contact for our cu ...
-
Customer Experience Executive
1 day ago
Qured London, United Kingdom**The Role**: · **Salary**: £25 - £28K depending on experience · As a Customer Experience Executive you will act as the face of the company and provide excellent service - to both B2B and B2C patients. You will be responsible for conducting virtual testing with our patients, and ...
-
Guest Experience Executive
1 week ago
Australasian Recruitment Company London, United Kingdom**Guest Experience Executive** · *** · **Salary: £25,000 - £30,000 per annum** · This is a permanent opportunity to work as a Guest Experience Executive for a company that manages short term property stays. In this role as Guest Experience Executive the successful applicant will ...
-
Web Experience Executive
1 week ago
Croud London, United Kingdom**ROLE OVERVIEW**: · Croud is a digital marketing agency with a unique business model, recently named a Sunday Times Best Place to Work 2023. · Croud is a highly successful, continually fast-growing agency with ambitious plans for the future. We have a unique agency operating mod ...
-
Guest Experience Executive
1 week ago
4C Group London, United Kingdom**Job Ref**:4C1147 · **Branch**:The Westin London City · **Location**:The Westin London City, London (Central) · **Salary/Benefits**:Market related Salary + Service Charge · **Contract type**:Permanent · **Hours**:Full Time · **Hours per week**:40 · **Posted date**:08/05/2024 · * ...
-
Customer Experience Executive
2 days ago
International House London London, United Kingdom**Role**: Customer Experience Executive · **Salary**: £25,000-£26,000 per annum · **Type of contract**: Permanent · **Hours**: 35 hours per week Monday - Friday · **Closing Date**:12:00pm Thursday, 9th November 2023 (we may close the role earlier if a successful appointment is ma ...
-
Customer Experience Executive
5 days ago
Prostate Cancer UK London, United Kingdom**Region** · London · **Vacancy Type** · Permanent/Full Time · **Job Summary** · **Customer Experience Executive** · **£27,500 to £29,250 per annum** · **Permanent, full-time (37.5 hours per week)** · **Hybrid working with regular travel to our London Bridge Office** · **What the ...
-
Customer Experience Executive
4 days ago
Prostate Cancer UK London, United Kingdom**Region** · London · **Vacancy Type** · Permanent/Full Time · **Job Summary** · **Customer Experience Executive** · **£27,500 to £29,250 per annum** · **Permanent, full-time (37.5 hours per week)** · **Hybrid working with regular travel to our London Bridge Office** · **What the ...
-
Customer Experience Executive
6 hours ago
International House London London, United Kingdom**Role**: Customer Experience Executive · **Salary**:£26, ,000 per annum depending on experience · **Start date**:May 2024 · **Type of contract**:Fixed term (4-5 months) · **Hours**: 35 hours per week, Monday - Friday · **Location**: Covent Garden, London · **About International ...
-
Patient Experience Executive
1 week ago
Havas Lynx Group London, United Kingdom**Havas Lynx Group are looking for Patient Experience Executive to join one of our London based teams on our early careers programme, Havas Archway, with roles starting in September** · **Who we are**: · We are an award-winning integrated communications agency and we are committe ...
-
Customer Experience Executive
1 week ago
International House London London, United Kingdom**Role**: Customer Experience Executive - 6 month FTC · **Salary**: £20,000 - £25,000 per annum depending on experience · **Start date**: From April/May 2023 · **Type of contract**: 6 month FTC · **Hours**: 35 hours per week, Monday - Friday · **Location**: Covent Garden, London ...
-
Guest Experience Executive
3 days ago
Park Grand Hotels London, United Kingdom**GUEST EXPERIENCE EXECUTIVE** · **About Montcalm Collection** · United by timeless style and peerless service, the Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-sha ...
-
Events and Experiences Executive
6 hours ago
The UK Committee for UNICEF (UNICEF UK) London, United KingdomJob description · **Part home/Part office (London) based** · UNICEF ensures more of the world's children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things d ...
Client Experience Executive - London, United Kingdom - Tomorrow
Description
Salary range £25-28k DOE
As a core member of the Client Experience team, you will be responsible for ensuring the smooth running of client accounts, and that our partners have a great experience working with us. Your focus will be on coordinating the activities of our growth and specialist teams to facilitate smooth delivery of our campaigns and projects. In order to succeed in the role, you will love organising and are all about the details, from admin to branding, you have a passion for making sure things are done well and love helping people.
You'll also have exposure to all arms of the agency including operations, business/sales, growth and of course the digital marketing services - this will all help you gain a wider skillset.
KEY RESPONSIBILITIES.
WHAT SUCCESS LOOKS LIKE.
Requirements
BEHAVIOURS IN THIS ROLE.
ABOUT YOU:
Benefits
We're a flexible employer so we're happy to hear from people who are looking to work fully remote.
At Tomorrow, we embrace and support diversity, fostering a culture of inclusivity as we know it is fundamental to our mission to make digital experiences more engaging, connected and accountable.
We're an equal opportunity employer and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, neurodiversity