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Hemel Hempstead

    Logistic Customer Service Manager - Hemel Hempstead, Hertfordshire, United Kingdom - Alexander Steele

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    Description

    Our client, a leading drinks business is looking for a Supply Chain professional to effectively manage their Customer Service, Stock Control & Logistics operations, to deliver a world class experience for their customers.

    Manage and develop the Customer Services provision, to provide a first-class experience for all customers, identifying and implementing service improvements, resolving complaints swiftly and professionally, introducing follow-up and courtesy contact, adding value by representing the business in the best way possible.

    Manage the individuals within the Customer Services and Orders team and proactively motivate and develop their skills to continually improve the service provided.

    Manage all aspects of office maintenance, facilities, and services for the business, acting as the main point of contact for service providers.

    Effectively manage 3rd Party Logistics (3PL), Licensed Custom Brokers (LCB) and Freight Forwarder relationships.
    Stay informed and up to date on import/export legislation.
    A tertiary qualification in Supply Chain, Logistics, Business Management or equivalent.
    Customer Service and Logistics management experience in the Wine/Drinks or FMCG industry.
    People management experience
    Salary will be circa 45K to 55K + 10% Bonus.
    25 leave days + 8 bank holidays
    Hybrid remote working options (3 days in the office)
    #

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