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    Shop - Product Compliance Policy Manager, Global Selling - London, United Kingdom - TikTok

    TikTok
    TikTok London, United Kingdom

    1 week ago

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    Description

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

    Responsibilities

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

    Why Join Us
    Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
    Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
    To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
    At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
    Join us.

    About the team
    This role sits within the EMEA E-Commerce Governance and Experience team. This team is responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user experience and work on policies, rules, products and systems to ensure quality.

    Responsibilities
    - Closely partner with counterparts (Legal, PR, GR, Compliance, etc.) in various marketplaces to monitor and interpret product compliance related laws, regulations, standards and practices in overseas markets TikTok operates cross-border e-commerce business, and performs risk and impact assessment, through the whole cross border listings lifecycle.
    - Build and develop platform governance policy of product compliance assurance including but not limited to prohibited/restricted listing & selling, unsupported products, trade restriction, prohibited transportation, product environment protection, etc.
    - Initiate and implement programs to identify, assess and gate/delist cross-border e-commerce listings on TT/TTS platform not in compliance with above mentioned laws, regulations and TT/TTS platform policies.
    - Build up the product compliance enforcement process and work closely with the product and tech team to optimize the enforcement system efficiency.
    - Work with Data Analysis team to design, launch and upgrade the product compliance and performance metrics, dashboard and report to track, monitor and visualize the product compliance status and related seller performance.
    - Identify the gags, loopholes and deficiencies in policy/process/metrics and initiate new programs to drive optimization to enhance listing enablement and compliance.
    - Partner with cross-border e-commerce business and other cross-functions teams to explore and enable listing expansion opportunities with compliance solutions.
    - Identify compliance pain points and training needs of business and sellers, provide interpretation and education of product compliance policies to sellers and businesses to bring up compliance awareness and reduce compliance related pain frictions.
    - Work with cross-functions (legal, PA, compliance, business, logistics, etc.) to handle listing compliance issues and escalations.

    Qualifications

    Bachelor Degree above.
    - 5+ years of hands-on and in-depth experience in e-commerce governance product compliance related expertise, practices and programs globally.
    - 2+ years of cross-border e-commerce programs and related policies, programs and practices, in terms of prohibited/restricted products, trade restriction, prohibited/restricted transportation, etc.
    - Familiar with product regulatory compliance requirements globally.
    - Excellent compliance program management and analytical skills, being able to manage the whole life cycle of compliance programs independently, including risks/gaps identification, pros/cons & value analysis, plan & proposal drafting, program enforcement with product solution and operation process ready, as well as the metrics building for monitoring.
    - Good oral and written communication skills, including the ability to propose complex solutions and explanations in writing.
    - Excellent interpersonal and communication skills to influence and reach agreement with others.
    - Capable of collaborating across multiple cross-functional teams to build plans and launch projects.
    - Passionate, curious to learn and work independently in a fast-paced environment.
    - Be sensitive to changes and have the right judgement in ambiguous, diversified and dynamic environments.

    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

    #J-18808-Ljbffr
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