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    Data Controller - United Kingdom - Inmarsat Plc

    Inmarsat Plc
    Inmarsat Plc United Kingdom

    3 weeks ago

    Default job background
    Description
    One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate.

    We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

    Job Description
    What you'll Do

    Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives.

    In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role.

    The day-to-day
    Maintain Inmarsat Network Integrity and Service availability and Performance
    Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage
    In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible
    Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders
    Issue appropriate notifications
    Timely produce accurate reports
    Perform regular/routine checks on all systems and services to ensure their reliability
    Provide feedback on any operational issues to other controllers, NOC support engineers and manager
    Contribute on keeping up to date procedures / documentation and contact details
    Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours
    Provide support as necessary to LES's in maintaining network carrier levels
    Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls
    For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status
    Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management
    Identify areas for automation to reduce manual efforts where possible
    Qualifications
    What you'll Need
    Experience in Operational environment
    Technical education in electronics and/or telecommunications
    Good knowledge of satellite communication networks, systems and propagation
    Good knowledge of measurement techniques in analogue and digital networks i.e.

    IF and RF( Preferred Sectors of experience in:
    VSAT, Ka band, L Band, C band)
    Understanding of

    Digital Communications Networks:
    protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.)
    Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems.
    Knowledge of Service Now
    Skills in automation platforms, techniques and scripting
    Must be able to communicate at all organizational levels
    History of being a team player and team builder
    Critical ability in order to set the right priorities in a complex environment
    Strong troubleshooting and analytical skills
    Positive and energetic attitude
    Capability to work autonomously as well as a self-starter and self-motivated
    Honest, Respectful and Patient
    Ability to adapt and change in a dynamic working environment
    What Will Help You On The Job
    Experience in VSAT and ground stations installation
    Past experience on shift working pattern
    Experience with Inmarsat systems/services
    Experience with mobile network and user terminals
    Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds)
    Additional Information
    You must be eligible to work in this location advertised.
    EEO statement
    Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.

    All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

    Job Location
    NOC Controller
    Location 50 Finsbury Square, London England EC2A 1HD, United Kingdom
    #J-18808-Ljbffr
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