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    Specialist Services Administrator - United Kingdom - reesmarx

    reesmarx
    reesmarx United Kingdom

    6 days ago

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    Description
    Senior Customer Service Specialist

    They empower their people to challenge the status quo while pioneering innovation; The Senior Customer Service Specialist, position in Customer Service is responsible for growing, improving customer business through triaging customer orders, problem resolution, support incoming customer calls, supply chain reporting, and finance activities.

    Coordinates problem resolution activities within Warehouse, Sales, Collections, Financing, Pricing and other internal teams. Provides training and acts as a resource for colleagues with less experience in own area. Multitask with Specialty GMBs, Phone queue, multiple systems ERP, Microsoft tools and customer portals, to service specialty customers. Works closely with Customer Support Manager and Sales Leaders.

    Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions.
    Provide order entry in SAP following procedures and policies.
    reviews work to ensure that information complies with policy.
    Work with marketing to provide product support to both customer and sales representatives.
    Provides training and acts as a resource for colleagues with less experience in your own area.
    Meaningfully impact the company's short-term and long-term success.
    Learn about respiratory medical device manufacturing.
    University course work or at least 3 years of related work experience in a customer service environment
    Working knowledge of SAP ERP system preferred.
    Strong written and verbal communication skills with language skills in English and French.
    Working knowledge of Microsoft Outlook, SharePoint and other tools.
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