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    Quality Monitoring Advisor - Norwich, Norfolk, United Kingdom - Norfolk Citizens Advice Bureau

    Norfolk Citizens Advice Bureau
    Norfolk Citizens Advice Bureau Norwich, Norfolk, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description
    Foodbank AdvisorHours: 37 Hours per week Monday to FridayLocation: Norwich Foodbanks Office-basedSalary: £24,301.20 per annumHours: Full-time (37 hours)


    Annual Leave: 20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer)Job OverviewYou will collaborate with the Norwich Foodbanks and other teams to tackle underlying causes of poverty and hardships by providing accredited advice based on the individual client's needs.

    The Food Bank Advisor will also train and support volunteers.

    We aim to reduce their need for foodbank support in the future and enable them to develop resilience and self-confidence.

    Ensure all advice complies with the organisation's Quality Standards, policies and procedures, including, but not limited to, confidentiality and GDPRMaintain records on Casebook (our case recording and customer relationship management system) to ensure consistency, continuity and statistical monitoring.

    Excellent IT and telephone skillsAbility to work independently as part of a teamAbility to prioritise own work and meet deadlinesAbility to work flexibly to meet the needs of people using the serviceEffective communication skills and ability to build and maintain positive relationships with clients and colleaguesDrivers Licence and car is essentialWe are a strong supporter of equality, diversity and inclusive practices.


    We offer our staff:


    20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer)4.5% employer pension contributionEmployee Assistance Programme including retail discounts, and access to special offersComprehensive induction and training to become an accredited AdviserOngoing support and professional developmentOpportunity for flexible workingFull training will be givenSatisfactory clearance of a Disclosure and Barring Service check (DBS) is required.



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