- Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers concerns;
- Use creativity to design or explore the desired product requested if outside of the norm;
- Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing;
- Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary;
- Partner with sales, marketing and operations teams to ensure meeting and exceeding customers service expectations;
- Support sales and business development initiatives when new options are available or where it would appropriately support the customer s needs;
- Issues credits, sends order acknowledgements and composes letters to customers and potential customers;
- Communicates with all individuals whose involvement impacts customer communications;
- Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products;
- Updates customer records;
- Prepares and sends quotes and provides written proposals to customers and potential customers;
- Interfaces with Territory Managers and VP of Sales;
- Other duties as assigned;
- Assimilates customer credit information and provide to the Assistant Controller;
- Track shipment status of customer orders.
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Customer Service/Administration - Seaham, United Kingdom - Adkins & Cheurfi Recruitment
Description
Manufacturing Administrator/Customer Service. Seaham
Initially to cover a period of Maternity leave with a view to going Permanent.
Main Responsibilities:
