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    Apprenticeship Engagement Officer - Birmingham, United Kingdom - Story Comms

    Story Comms
    Story Comms Birmingham, United Kingdom

    2 weeks ago

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    Description
    Holidays – 25 days annual leave, with an extra day for every year with STORY up to 30 days
    Birmingham/hybrid with two – three days per week in the office

    This is a rare and exciting opportunity to join, and help shape, the future of STORY – a multi-award winning agency and currently, the PRCA's UK Medium Consultancy of the Year.

    You will be instrumental in building and nurturing positive client relationships across the agency.

    STORY's Client Services Director will help shape our future, with a relentless never stop at 'good' when it comes to wowing clients with incredible service and surprising prospects with new solutions.

    From the kitchen table of our female founder, we have grown in just ten years to be the PRCA's UK Medium Consultancy of the Year.

    Our clients are big in business – from legal, finance, housing, property, placemaking, transport and more – but we're also fast growing our consumer roster with brands that want to challenge and be challenged.

    Stories have always changed the world and we waste the opportunity to stand out by telling the same old.

    By being brave, questioning everything, challenging, stripping out jargon and talking like humans. From the bus to the boardroom, people want to be seen, to connect and to be cared for. People want to be part of something bigger, a community.

    This is a senior-level role responsible for overseeing client relationships across accounts, managing account teams, and ensuring the delivery of high-quality services to our clients.

    They are fearless, relentless, honest and united with the wider team in building an agency we are all proud to be part of.

    They will play a pivotal role in maintaining and growing client accounts while ensuring client satisfaction.
    Ten years plus in comms and PR – ideally with a recent background in agency and its management

    Leads from front – Willing to get stuck in at all levels – from managing account portfolios and budgets to writing press releases and selling in.

    Client trust, counsel and management
    Your pride yourself on gold standard proven client service – clients love and trust you to deliver 100%. Oversee multiple client accounts, ensuring that their needs and expectations are met or exceeded – spot and solve problems, deliver needed results, wow with creativity and credible counsel
    Supervise the execution of projects, campaigns, or services to ensure they align with client goals and expectations.
    Strong network of national media contacts as well as the Midlands and beyond business community. Business, legal and housing/property media contacts are a bonus

    Quality check:
    Ensure the delivery of high-quality services to clients. Ability to use and manage Customer Relationship Management (CRM) Software
    com for managing project timelines, tasks, and collaboration with internal teams.
    To manage budgets, financial reports, and invoicing. Examples include Xero.
    Ability to train and support junior team members virtually and in-person, helping them to develop and reach their own potential
    News sense and the ability to find and tell a client story in ways that connect with the news cycle – and crucially train your team to do the same
    Line management experience and the ability to develop, coach and motivate a team
    Strong leadership, team management, and interpersonal skills are crucial for effectively leading account teams and maintaining client relationships.
    Identify opportunities for upselling or cross-selling services to existing clients and participate in business development activities to acquire new clients
    Actively nurture and build agency's network to boost new business opportunities
    Competitive and industry-benchmarked salary
    25 days annual leave – with an extra day for every year with STORY up to 30 days
    Your birthday off work as our birthday pressie to you
    One month paid sabbatical after five years' service
    Forward thinking policies designed to support and empower you to do your best work and live your best live
    Hybrid working – we work together for team days and at home for focus days. As this role is so team focused – it will require two – three days in the office per week
    The beautiful #TeamStory Clubhouse office in the heart of Brum city centre – complete with wellness room, workout space, strong coffee and all the healthy greenery you could want
    Office dog – at least once a week our four legged apprentice makes a visit
    Top tech – Brand new Apple laptop, phone and access to our team Spotify (the good and the bad)
    Discretionary bonus scheme dependent on agency success

    LONG TERM POTENTIAL
    ~ PR punks – Boring is bland. We're fearless but not reckless, we'll challenge clients, briefs and work – but only when we've done the homework and have the solution up our sleeve

    We are also fiercely proud of the community we live and work in and want to reflect that diversity in our team of storytellers.

    We value and celebrate equality in opportunities and we welcome applications from people who reflect the diversity of our communities.

    #
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