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    Planning Support Coordinator - United Kingdom - Fdhaero

    Fdhaero
    Fdhaero United Kingdom

    1 week ago

    Default job background
    Description

    Annual Base Salary Range:
    £25,000.00 to £27,000.00

    Aerospheres (UK) LTD is a provider for the commercial airline and maintenance repair and overhaul (MRO) industries with all their material requirements.

    Over 800 global airlines and maintenance outlets rely on Aerospheres' logistical infrastructure and its ability to source and supply even the most difficult materials with the same or next-day delivery service.

    Significant amount of stock being distributed from our warehouse
    Operates Quality Management, that is accredited to latest version of International Quality and Aviation standard
    Over 800 customers worldwide being served 24/7, 365 days
    Proud to be under new ownership by FDH since 2019
    We are seeking an experienced and detail-oriented ERP Support Coordinator to join our dynamic team.

    The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system.

    This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes.

    The ideal candidate will possess a strong understanding of ERP systems, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.


    Responsibilities:

    Technical Support:
    Provide first-level support for ERP system users, addressing and resolving issues in a timely and efficient manner; Collaborate with IT and external ERP support provider to troubleshoot and resolve technical problems related to the ERP system; Monitor system performance and proactively identify areas for improvement

    User Training:
    Develop and deliver training programs for ERP system users to enhance their understanding of system functionalities; Create user guides and documentation to assist users in navigating and utilising the ERP system effectively

    Coordination & Communication:
    Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications; Coordinate solution testing in line with project delivery plans; Capture and report any negative results found during testing cycles; Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades

    System Optimisation:
    Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation; Implement best practices for system usage and data management to enhance overall efficiency

    Quality Assurance:
    Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards; Develop and implement protocols for testing and validating system changes; Other duties as assigned by the Operations Director or their designee


    Basic Qualifications:
    Bachelor's degree in Information Technology, SQL Database Management, Software Development or a related field
    Proven experience in supporting and coordinating ERP systems will be beneficial
    In-depth knowledge of ERP system functionalities, configurations, and integrations
    Strong analytical and problem-solving skills
    Excellent communication and interpersonal skills
    Ability to work collaboratively in a team environment
    Project management skills are a plus
    Aerospheres (UK) Ltd.

    is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability status, or any other characteristics protected by law.

    #J-18808-Ljbffr
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