Client Service - England, United Kingdom - PRS

Description

Technical Services Manager
Client Direct
£70-72k
Central London
Annual Bonus
Excellent Pension
Private Healthcare
Dental Scheme

Our customer are one of the highest profile commercial Property & Real Estate organisations in the UK, with a number of high profile developments and multi-tenant buildings they own and provide facilities/technical management for.

With a current requirement at a mixed-use development in the Euston area of London, comprised of commercial/corporate office space, they seek an experienced technical services/engineering manager to help manage the outsourced HVAC service provider in their delivery of M&E maintenance across the estate.

Guideline salary for the position is between £70-72,000 and also has an excellent benefits package which includes annual bonus (up to 10%) and company pension contribution of 10%, as well as private healthcare, dental and share scheme.

The purpose of this role is to implement and maintain effective management systems and procedures in the delivery and continuity of service of the mechanical, electrical, transport and public health services to the tenant, while protecting and enhancing landlord assets within the building / estate.

To contribute to the management of health, safety and wellbeing for all users of the building/ estate, while being expected to liaise directly with the principal service partner for all mep works.

Contract management. Organise and attend monthly meetings with associated contractors. Monitor, analyse and interpret the correct functioning of plant and systems via the building management system or other means. Carry out random checks of critical plant operation. Review contractors reports and any proposals. Carry out regular audits and inspections of all plant, related areas and equipment.

Review contractor's proposals and switching schedules for electrical shutdown works to ensure optimum level of service to occupiers and systems.

Attend site during shutdowns and essential works as necessary. Attend site as necessary in the event of any emergency work or call out.

Candidates will be fully qualified in either electrical or mechanical engineering, and with at least five years experience as a Technical / Engineering Services Manager.

Ideally this experience will have been within the corporate or managing agent / real estate sector.

Along with core M&E qualifications, additional training such as IOSH, NEBOSH or futher education such as HND / Degree in and Engineering discipline will be beneficial.

Further duties will include:

• Compliance with all current legislation and recommended standards. Verify contractors risk assessments are up to date and appropriate to building and maintenance tasks. Ensure all written scheme is up to date. Ensure contractors emergency lighting log records up to date. Management of water treatment regime ensuring that water treatment manuals are up to date. Manage status of lift inspections and report via lift minutes. Ensure that all statutory inspections are carried out by the due date and manage/monitor progress of actions via external reports spreadsheet attached to appropriate minutes.
• Provide day-to-day technical and operational support to building managers and occupiers.
• Management of the permit to work system and check method statements where appropriate. Liaise with building management and occupiers regarding operational and technical matters such as plant shutdowns and work impacting on occupiers operation.
• Review occupier license applications. Review and comment on drawings, specification and reports submitted by the occupiers and advise the landlord accordingly of any impact on base build operations or any technical or lease concerns. Liaise with tenant consultants on any technical or operational revisions. Monitor tenant fit-out work and liaise as necessary to ensure that work complies with the approved license for alteration. Carry out random inspection of fit-out works and report, liaise on findings as necessary.
• Undertake regular audits of maintenance programme. Review call out sheets and investigate as necessary. Review concept ppm sheets / reports and investigate as necessary. Carry out random inspections of ppm / reactive works completed and in progress.
• Preparation and management of engineering service charge budgets, to include procurement as per company policies. Budget control, preparation of relevant specification, raising orders/instructions/ contracts and verifying (processing) invoices. To develop, implement and manage environmental and energy conservation programmes, (working with others where necessary) ensuring optimum usage of energy. To advise on potential problems, improvements and possible savings. Analyse monitoring & targeting reports and investigate and action as necessary. Arrange independent energy audits as necessary and action recommendations as necessary.
• Analysis and management of all engineering data/reports, ensuring that appropriate action/follow up is achieved. Identify & agree specialist consultant roles and review consultants brief on a regular basis. Manage other audit reports. Review actions/progress and monitor monthly via external reports spreadsheet attached to m & e minutes.
• Implementation, management, and development of the concept planned maintenance system, ensuring information, plant history, drawings and technical information is accurate and up to date. Develop and maintain the base building asset register. Review and develop site-specific maintenance tasks. Ensure drawing and O & M's are updated to reflect any changes carried out to the installed systems. Develop, implement, and maintain site-specific plant replacement programme. In conjunction with budgetary control. (plant life cycle asset management).
• To ensure that the production of engineering service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines.

Prepare contract documentation to include:
- tender documents, agreements and specifications. Manage tendering procedures. Analyse tenders. Undertake post tender interviews. Produce client contract placing report. Manage contractor closely during mobilization period and through to completion.

• To ensure that the senior technical services manager, estate director and building management team are regularly appraised of any new developments or issues of a problematic nature. Report on any emergency incident that occurs. Report on any concerns relating to plant operation. Report on any tenant relationship related issue. Report any issue that could or will involve the HSE or EHO.
• To ensure new buildings and areas of public realm are handed over in accordance with company guidelines and that all manuals are in place as soon as is reasonably practicable.
• Set up new utility contracts for handed over buildings and public realm as required.
• Conduct monthly utility recharges via billing platform.
• Report on energy usage as per reporting requirements.
• To ensure that the property's electronic security systems are fully operational and maintained as per the manufacturer's guidance and current best practice. Report on any concerns relating to plant operation. Liaise with the systems department as required, regarding contract specifications, maintenance regimes, auditing, equipment upgrades, documenting changes etc. Ensure maintenance contracts are in place.
• To ensure the requisite engineering standards executed in the management of buildings are commensurate with those standards promoted by the board and detailed in the operations manuals.
• Ensure adherence to companys pathway to net zero carbon.

This is a fantastic and rare opportunity to work "in-house", with the security and fantastic benefits which accompany these roles.

It will suit an experienced Technical Services Manager with experience managing within commercial multi-tenant environments, either currently working in-house / managing agent, or on the FM service provider side looking to make the move across to being the client.

With the enhanced benefits, extra remuneration (circa £10-15k between pension/bonus), this makes for an attractive opportunity to work for an industry leading employer